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This business is not BBB accredited.

F.W. Webb Company

Additional Locations

Phone: (781) 272-6600 Fax: (781) 272-7790 160 Middlesex Turnpike, Bedford, MA 01730 http://www.fwwebb.com

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F.W. Webb Company is a regional wholesale distributor of plumbing, heating, cooling and industrial supplies for the northeast. F.W. Webb consists of 20 major branch warehouses and 25 service locations. All 45 sites maintain a local stock. F.W. Webb serves Maine, Massachusetts, New Hampshire, Vermont, Rhode Island, Connecticut and upstate eastern New York. Customers include industrial plants, paper mills, ship building and repair yards, schools, institutions, municipalities, mechanical contractors and oil dealers, as well as plumbing and heating contractors. The business was established in 1866 and was incorporated in 1933 in Massachusetts. They employ 1,330 people. Mr. John Pope is the CEO of the business. Mr. John Hester is the President. Mr. Robert Mucciarone is the Treasurer. Any questions or problems should be directed to the attention of Mr. Mucciarone. Offices are also located in: Auburn, Boston, Brockton, Fitchburg, Greenfield, Haverhill, Hyannis, Lowell, Northampton, Pittsfield, Salem, W. Springfield and Stoughton, MA., and throughout New England.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for F.W. Webb Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on F.W. Webb Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 08, 2006 Business started: 01/01/1866 in MA Business incorporated 01/01/1933 in
Business Management
Mr. John Pope, C.E.O.
Contact Information
Principal: Mr. John Pope, C.E.O.
Business Category

PLUMBING FIXTURES, PARTS & SUPPLIES-WHOLESALE & MANUFACTURERS Plumbing and Heating Equipment and Supplies (Hydronics) Merchant Wholesalers (NAICS: 423720)

Industry Tips
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.