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BBB Accredited Business since
Phone: (508) 619-3078 Fax: (508) 258-0592 2A Huntington Ave, S Yarmouth, MA 02664
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Durfee Plumbing and Heating is plumbing contractor serving both commercial and residential clients. Services include, but are not limited to: - Hydronic Heating - Oil & Gas Burner Service & Maintenance - Radiant Heat - Baseboard - Panel Heating - Tankless Water Heaters - Gas Heating Systems - General Plumbing Seasonal Plumbing & -- Heating Turn-on’s & Turn-off’s - Sewer Lines - Sinks - Pipe Work - Toilets - Water Pressure - Pump Repair - Leaking Pipes Showers - Water Softeners - Dishwashers - Drains - Water Lines - Water Heaters - High Efficiency Heater Conversions - Water Heater Replacement.
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A BBB Accredited Business since
BBB has determined that Durfee Plumbing & Heating, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Durfee Plumbing & Heating, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Board of State Examiners of Plumbers and Gas Fitters
239 Causeway St, Boston MA 02118
Phone Number: 617-727-9952
Fax Number: 617-727-6095
The number is 13774.
Massachusetts Board of State Examiners of Plumbers and Gas Fitters
1000 Washington St, Suite 710, Boston MA 02118-2130
Phone Number: 617-727-9952
Fax Number: 617-727-6095
The number is 3152.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Phillip Durfee, Owner
Number of Employees
PLUMBING, DRAIN & SEWER CLEANING AIR CONDITIONING EQUIPMENT-ROOM UNITS RESIDENTIAL & LIGHT COMMERCIAL HVAC SERVICE PLUMBING CONTRACTORS-RESIDENTIAL PLUMBING CONTRACTORS-RESIDENTIAL & COMMERCIAL PLUMBING CONTRACTORS-COMMERCIAL PLUMBERS - COMMERCIAL OIL BURNERS-SERVICING HEATING EQUIP. & SYSTEMS HEATING CONTRACTORS Other Services to Buildings and Dwellings (NAICS: 561790)
Products & Services
Durfee Plumbing & Heating, LLC sells the following brand(s): American Standard, Bosch, Budurus, Burnham, Delta, Grohe, Kohler, Moen, Symmons, Toto, Weil Mclain
Durfee Plumbing & Heating, LLC offers the following product(s): Boilers, Faucets, Fittings, Pipes, Tankless Water Heaters, Toilets, Valves, Water Heaters
Hours of Operation
|M||:||8:00 AM - 4:00 PM|
|T||:||8:00 AM - 4:00 PM|
|W||:||8:00 AM - 4:00 PM|
|Th||:||8:00 AM - 4:00 PM|
|F||:||8:00 AM - 4:00 PM|
Method(s) of PaymentCash
Refund and Exchange PolicyThe business states they warrantee all work for one year from date of install! That mean if something they did fails they will fix it a no cost to the customer.
Service AreaDurfee Plumbing & Heating, LLC provides their services in BARNSTABLE, MA.
Industry Tips27 Questions For Home Owners Buying a Swimming Pool Finding a Reliable Plumber - 5 Tips - Video Heating Contractor - 5 Tips - Video Heating Contractors Hiring a Plumber Hiring an Air Conditioning Contractor Hiring an Oil Supplier Hiring an Oil Supplier - 5 Tips - Video Read Before You Sign Saving Money on Heating & Cooling
2A Huntington Ave
S Yarmouth, MA 02664 Directions
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BBB Complaint Process
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- 27 Questions For Home Owners
- Buying a Swimming Pool
- Finding a Reliable Plumber - 5 Tips - Video
- Heating Contractor - 5 Tips - Video
- Heating Contractors
- Hiring a Plumber
- Hiring an Air Conditioning Contractor
- Hiring an Oil Supplier
- Hiring an Oil Supplier - 5 Tips - Video
- Read Before You Sign
- Saving Money on Heating & Cooling
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: November 22, 2013, Durfee plumbing came out to snake my laundry line. I was billed $476.40 for the service and in October 2014 I started having the same issue and called Durfee plumbing. I was told to have septic pumped and they the company did not warranty this type of work. I was told by his secretary to get another plumber. The job I paid for was not complete. There is still build up in my piles from 27 years. I have to pay another plumber to do the job that was suppose to have been done under 1 year ago. The owner not only would not take my calls but sent an unprofessional email putting blame on the septic needing to be pumped
Desired Settlement: I want a full refund for services that were not rendered
Durfee P&H went out to clear drain line Nov. 2013. We received a call from this customer demanding we come back and clear it out again at no charge, a year later-Nov 2014.There is no guarantee that a drain under any circumstance at anytime stay clear due to usage. If there was an issue a week later we would have been right out to the house to take care of it. Calling us 1 year later has too many variables. We will not be issuing any refund for this matter.
Consumer Response: Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below. [If you are rejecting the business's response please enter your rejection comments here.] Regards, ******** ******