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BBB Business Review

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BBB Accredited Business since

Durfee Plumbing & Heating, LLC

Fax: (508) 258-0592 View Additional Phone Numbers 2A Huntington Ave, S Yarmouth, MA 02664 http://www.durfeeplumbing.com



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Description

Durfee Plumbing and Heating is plumbing contractor serving both commercial and residential clients. Services include, but are not limited to: - Hydronic Heating - Oil & Gas Burner Service & Maintenance - Radiant Heat - Baseboard - Panel Heating - Tankless Water Heaters - Gas Heating Systems - General Plumbing Seasonal Plumbing & -- Heating Turn-on’s & Turn-off’s - Sewer Lines - Sinks - Pipe Work - Toilets - Water Pressure - Pump Repair - Leaking Pipes Showers - Water Softeners - Dishwashers - Drains - Water Lines - Water Heaters - High Efficiency Heater Conversions - Water Heater Replacement.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Durfee Plumbing & Heating, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Durfee Plumbing & Heating, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Durfee Plumbing & Heating, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 02, 2009 Business started: 05/01/2008 in MA Business incorporated 07/24/2009 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Board of State Examiners of Plumbers and Gas Fitters
1000 Washington St, Boston MA 02118
http://www.mass.gov/ocabr/licensee/dpl-boards/pl/
Phone Number: 617-727-9952
Fax Number: 617-727-6095
ann.m.deruosi@state.ma.us
The number is 13774.

Massachusetts Board of State Examiners of Plumbers and Gas Fitters
1000 Washington St, Boston MA 02118-2130
http://www.mass.gov/ocabr/licensee/dpl-boards/pl/
Phone Number: 617-727-9952
Fax Number: 617-727-6095
The number is 3152.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Phillip Durfee, Owner
Contact Information
Principal: Mr. Phillip Durfee, Owner
Number of Employees

8

Business Category

PLUMBING, DRAIN & SEWER CLEANING AIR CONDITIONING EQUIPMENT-ROOM UNITS RESIDENTIAL & LIGHT COMMERCIAL HVAC SERVICE PLUMBING CONTRACTORS-RESIDENTIAL PLUMBING CONTRACTORS-RESIDENTIAL & COMMERCIAL PLUMBING CONTRACTORS-COMMERCIAL PLUMBERS - COMMERCIAL OIL BURNERS-SERVICING HEATING EQUIP. & SYSTEMS HEATING CONTRACTORS Other Services to Buildings and Dwellings (NAICS: 561790)

Products & Services

Durfee Plumbing & Heating, LLC sells the following brand(s): American Standard, Bosch, Budurus, Burnham, Delta, Grohe, Kohler, Moen, Symmons, Toto, Weil Mclain

Durfee Plumbing & Heating, LLC offers the following product(s): Boilers, Faucets, Fittings, Pipes, Tankless Water Heaters, Toilets, Valves, Water Heaters

Hours of Operation
M: 8:00 AM - 4:00 PM
T: 8:00 AM - 4:00 PM
W: 8:00 AM - 4:00 PM
Th: 8:00 AM - 4:00 PM
F: 8:00 AM - 4:00 PM
S: Closed
Su: Closed
Method(s) of Payment
Cash
Check
MasterCard
Visa
Discover
American Express
Refund and Exchange Policy
The business states they warrantee all work for one year from date of install! That mean if something they did fails they will fix it a no cost to the customer.
Service Area
Durfee Plumbing & Heating, LLC provides their services in BARNSTABLE, MA.
Industry Tips
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.