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BBB Business Review

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BBB Accredited Business since

Mainely Plumbing & Heating, Inc.

Phone: (207) 854-4969 Fax: (207) 854-2232 674 Main St, Gorham, ME 04038 http://www.mainelyplumbing.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Mainely Plumbing & Heating, Inc. is a residential and commercial contractor. They offer services for new construction, remodels/renovations and service calls.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mainely Plumbing & Heating, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Mainely Plumbing & Heating, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Mainely Plumbing & Heating, Inc.
Customer Experience Total Customer Reviews
Positive Experience 11
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 13

Additional Information

BBB file opened: May 13, 2005 Business started: 01/01/1986 in ME Business incorporated 05/12/1986 in ME
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Maine Department of Professional & Financial Regulation
35 State House Station , Augusta ME 04333
http://www.maine.gov/pfr/index.shtml
Phone Number: (207) 624-8500 or TTY: Maine relay 711
Fax Number: (207) 624-8690
The number is MS2367.

Type of Entity

Corporation

Business Management
Mr. James Robinson, President Mr. Stephen Vose, Vice President
Contact Information
Principal: Mr. James Robinson, President
Principal: Mr. Stephen Vose, Vice President
Number of Employees

13

Business Category

PLUMBING CONTRACTORS-RESIDENTIAL & COMMERCIAL SOLAR ENERGY SYSTEM DESIGN & INSTALLATION HEATING CONTRACTORS PLUMBING CONTRACTORS-RESIDENTIAL Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Mainely Plumbing & Heating, Inc. sells the following brand(s): American Standard fixtures, AO Smith water heaters, Baxi Gas Boilers , Biasi Oil Boilers, Bosch Gas Boilers, Bradford White water heaters, Buderus Oil Boilers and solar systems, Carrier & Bryant HVAC systems, Eternal 96% Gas water heaters, Gerber fixtures, Grohe faucets, Honeywell Humidifiers and controls, HTP indirect hot water heaters SS, Kohler plumbing fixtures, Mini Split Heating & Cooling systems, Rinnai water heaters, SunMaxx solar systems, Toto fixtures, Triangle Tube Gas Boilers, Viessmann Gas, Oil Boilers and solar systems

Mainely Plumbing & Heating, Inc. offers the following product(s): A/C systems, All types of plumbing fixtures, Boilers , Furnaces, Mini splits HVAC systems, Solar systems, Water heaters

Hours of Operation
M: 8:00 AM - 4:00 PM
T: 8:00 AM - 4:00 PM
W: 8:00 AM - 4:00 PM
Th: 8:00 AM - 4:00 PM
F: 8:00 AM - 4:00 PM
S: Closed
Su: Closed
Method(s) of Payment
Cash
Checks
Visa
MasterCard
Discover
American Express
Refund and Exchange Policy
The business states 90 day warranty on repairs, 1 year warranty on new installation.
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Customer Review Rating plus BBB Rating Summary

Mainely Plumbing & Heating, Inc. has received 4.8 out of 5 stars based on 13 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.