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BBB Accredited Business since

Brothers Home Services, Inc.

Phone: (978) 479-8499 Fax: (978) 747-4439 227 Main St, North Andover, MA 01845 http://www.brothershs.com



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Description

Brothers Home Services, Inc. offers residential, commercial and industrial plumbing, heating, and electrical installation and repair services. These services include all types of new construction and air conditioning installation and service. The company specializes in forced hot water heating systems, radiant heat and furnaces.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Brothers Home Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Brothers Home Services, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Brothers Home Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: February 27, 2006 Business started: 01/01/2003 in MA Business incorporated 02/08/2006 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Board of State Examiners of Plumbers and Gas Fitters
1000 Washington St, Boston MA 02118-2130
http://www.mass.gov/ocabr/licensee/dpl-boards/pl/
Phone Number: 617-727-9952
Fax Number: 617-727-6095
The number is 25476.

Type of Entity

Corporation

Business Management
Mr. Patrick Melvin, Owner Mr. William M. Melvin, Owner
Contact Information
Principal: Mr. Patrick Melvin, Owner
Principal: Mr. William M. Melvin, Owner
Number of Employees

5

Business Category

PLUMBING CONTRACTORS-RESIDENTIAL & COMMERCIAL ELECTRIC CONTRACTORS-RESIDENTIAL & COMMERCIAL GENERATORS-ELECTRIC ELECTRIC EQUIPMENT-SERVICE & REPAIRING ELECTRIC CONTRACTORS-RESIDENTIAL HEATING CONTRACTORS GAS FITTERS FURNACES-HEATING BOILERS-REPAIRING & CLEANING AIR CONDITIONING CONTRACTORS Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Brothers Home Services, Inc. sells the following brand(s): American Standard, Buderus, Casablanca Fan, Danze, Generac, Grohe, HeatFlo, Kohler, Lochinvar Knight, Navien, Superstor, Viessmann

Method(s) of Payment
Cash
Check
Visa
MasterCard
American Express
Discover
Service Area
Brothers Home Services, Inc. provides their services in ALLSTON, BOSTON, BRIGHTON, CAMBRIDGE, CHARLESTOWN, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, E CAMBRIDGE, EAST BOSTON, EAST CAMBRIDGE, ESSEX, GROVE HALL, HARVARD SQ, HARVARD SQUARE, HYDE PARK, JAMAICA PLAIN, LOWELL, MATTAPAN, MISSION HILL, N CAMBRIDGE, NORTH CAMBRIDGE, READVILLE, ROSLINDALE, ROXBURY, ROXBURY CROSSING, ROXBURY XING, SOUTH BOSTON, UPHAMS CORNER & WEST ROXBURY, MA.
Industry Tips
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Customer Review Rating plus BBB Rating Summary

Brothers Home Services, Inc. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.