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BBB Accredited Business since

Ayotte Plumbing, Heating & Air Conditioning

Additional Locations

Phone: (978) 251-1000 Fax: (978) 251-1211 108 Middlesex Street, Unit 11, North Chelmsford, MA 01863 View Additional Email Addresses http://www.ayotte.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Ayotte Plumbing, Heating & Air Conditioning specializes in the maintenance, repair and replacement of plumbing fixtures, water heaters, furnaces, heating units, air conditioning systems, gas piping, sewer connections and radon mitigation systems.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ayotte Plumbing, Heating & Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ayotte Plumbing, Heating & Air Conditioning include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Ayotte Plumbing, Heating & Air Conditioning
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 7

Additional Information

BBB file opened: February 06, 1992 Business started: 01/01/1969 in MA Business incorporated 12/05/1997 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The number is 11005.

Massachusetts Board of State Examiners of Plumbers and Gas Fitters
1000 Washington St, Boston MA 02118-2130
http://www.mass.gov/ocabr/licensee/dpl-boards/pl/
Phone Number: 617-727-9952
Fax Number: 617-727-6095
The number is 4288.

Type of Entity

Corporation

Business Management
Mr. Dean M Ayotte, Owner Ms. Susan Ayotte, Office Manager
Contact Information
Principal: Mr. Dean M Ayotte, Owner
Customer Contact: Ms. Susan Ayotte, Office Manager
Number of Employees

10

Business Category

PLUMBING CONTRACTORS-RESIDENTIAL & COMMERCIAL HEATING CONTRACTORS GAS FITTERS AIR CONDITIONING EQUIPMENT & SYSTEMS-REPAIRING AIR CONDITIONING CONTRACTORS WATER HEATERS-DEALERS Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Ayotte Plumbing, Heating & Air Conditioning sells the following brand(s): A.O. Smith, American, Bradford White, Buderus, Burnham, Goodman, Navien, RadonAway, Rheem, Rhinnai, State, Westinghouse, York

Ayotte Plumbing, Heating & Air Conditioning offers the following product(s): Air Handlers, Boilers, Condensers, Empire, Filters, Fixtures, Furnaces, Navien, Radon Mitigation Systems, Slant Fin, Water Heaters

Hours of Operation
24/7 emergency hours
Method(s) of Payment
Cash
Checks
Visa
MasterCard
Discover
Refund and Exchange Policy
The Business States: Guaranteed work for one year. Manufacturers warranties vary.
Service Area
Ayotte Plumbing, Heating & Air Conditioning provides their services in AMHERST, BEDFORD, DERRY, HOLLIS, HOOKSETT, HUDSON, LITCHFIELD, LONDONDERRY, MANCHESTER, MERRIMACK, MUNSONVILLE, NASHUA, NELSON, PELHAM, SALEM & WINDHAM, NH.Ayotte Plumbing, Heating & Air Conditioning provides their services in ACTON, AMESBURY, ANDOVER, ARLINGTON, ARLINGTON HEIGHTS, ARLINGTON HTS, ASHBY, ASHLAND, ATHOL, AYER, BEDFORD, BELMONT, BEVERLY, BILLERICA, BOSTON, BOXBORO, BOXBOROUGH, BOXFORD, BOYLSTON, BRADFORD, BROOKFIELD, BURLINGTON, BYFIELD, CAMBRIDGE, CARLISLE, CHARLTON, CHARLTON CITY, CHARLTON DEPOT, CHARLTON DEPT, CHARLTON DPT, CHELMSFORD, CONCORD, DANVERS, DEVENS, DOUGLAS, DRACUT, DUDLEY, DUDLEY HILL, DUNSTABLE, E ARLINGTON, E BROOKFIELD, E CAMBRIDGE, E WATERTOWN, EAST ARLINGTON, EAST BROOKFIELD, EAST CAMBRIDGE, EAST DOUGLAS, EAST LYNN, EAST WATERTOWN, ESSEX, EVERETT, FAYVILLE, FISKDALE, FITCHBURG, FRAMINGHAM, GARDNER, GEORGETOWN, GLOUCESTER, GRAFTON, GROTON, GROVELAND, HAMILTON, HANSCOM AFB, HARDWICK, HARVARD, HARVARD SQ, HARVARD SQUARE, HAVERHILL, HOLDEN, HOLLISTON, HOPKINTON, HUBBARDSTON, HUDSON, IPSWICH, KATES CORNER, LANCASTER, LAWRENCE, LEICESTER, LEOMINSTER, LEXINGTON, LINCOLN, LITTLETON, LOWELL, LUNENBURG, LYNN, LYNNFIELD, MALDEN, MANCHESTER, MANCHESTER BY THE SEA, MARBLEHEAD, MARLBOROUGH, MAYNARD, MEDFORD, MELROSE, MENDON, MERRIMAC, METHUEN, MIDDLETON, MILFORD, MILLBURY, MILLVILLE, N CAMBRIDGE, NAHANT, NATICK, NEW BRAINTREE, NEWBURY, NEWBURYPORT, NEWTON, NEWTON CENTER, NEWTON CENTRE, NEWTON HIGHLANDS, NEWTON HLDS, NEWTON L F, NEWTON LOWER FALLS, NEWTON U F, NEWTON UPPER FALLS, NEWTONVILLE, NONANTUM, NORTH ANDOVER, NORTH CAMBRIDGE, NORTH READING, NORTH WALTHAM, NORTHBOROUGH, OAKHAM, OXFORD, PAXTON, PEABODY, PEPPERELL, PETERSHAM, PHILLIPSTON, PRINCETON, ROCKPORT, ROWLEY, ROYALSTON, RUTLAND, S CHELMSFORD, S ROYALSTON, SALEM, SALISBURY, SALISBURY BCH, SALISBURY BEACH, SHERBORN, SHIRLEY, SHIRLEY CENTER, SHIRLEY CTR, SHREWSBURY, SOMERVILLE, SOUTH WALTHAM, SOUTHBOROUGH, SOUTHBRIDGE, SPENCER, STERLING, STONEHAM, STOW, STURBRIDGE, SUDBURY, SUTTON, SWAMPSCOTT, TEMPLETON, TEWKSBURY, TOPSFIELD, TOWNSEND, TUFTS UNIV, TUFTS UNIVERSITY, TYNGSBORO, UPTON, UXBRIDGE, VILLAGE OF NAGOG WOODS, VLG NAGOG WDS, W BROOKFIELD, W SOMERVILLE, W TOWNSEND, WAKEFIELD, WALTHAM, WARD HILL, WARE, WARREN, WATERTOWN, WAYLAND, WEBSTER, WENHAM, WEST BOYLSTON, WEST BROOKFIELD, WEST LYNN, WEST MILLBURY, WEST NEWBURY, WEST NEWTON, WEST SOMERVILLE, WEST TOWNSEND, WESTFORD, WESTMINSTER, WESTON, WILKINSONVILE, WILKINSONVILLE, WILMINGTON, WINCHDON SPGS, WINCHENDON SPRINGS, WINCHESTER, WINTER HILL, WOBURN & WORCESTER, MA.
Alternate Business Names
Ayotte Mechanical, Inc.
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Customer Review Rating plus BBB Rating Summary

Ayotte Plumbing, Heating & Air Conditioning has received 5 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.