BBB Logo

Better Business Bureau ®
Start With Trust®
Eastern Massachusetts, Maine, Rhode Island and Vermont

BBB Business Review

BBB Accredited Business since

Green Mountain Camera LLC

Additional Locations

Phone: (802) 651-4100 861 Williston Rd, S Burlington, VT 05403 View Additional Email Addresses http://gmcamera.com

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Green Mountain Camera LLC offers the sale of new, used and antique cameras both online and in the store. The business also offers lenses, accessories, printer supplies, vintage and fine art photos, how-to books on photography, frames, albums, pre-cut mats, etc.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Green Mountain Camera LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Green Mountain Camera LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Green Mountain Camera LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

top
BBB file opened: February 09, 2006 Business started: 01/01/2003 in VT Business incorporated: 01/01/2005 in VT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Robert Ste. Marie, Owner Mr. John Ste. Marie, Manager
Contact Information
Customer Contact: Mr. John Ste. Marie, Manager
Principal: Mr. Robert Ste. Marie, Owner
Number of Employees

6

Business Category

PHOTO FINISHING-RETAIL CAMERAS ANTIQUES-DEALERS PHOTOGRAPHIC EQUIPMENT-REPAIRING PHOTO RETOUCHING & RESTORATION Photofinishing Laboratories (except One-Hour) (NAICS: 812921)

Hours of Operation
M: 9:30 AM - 7:00 PM
T: 9:30 AM - 7:00 PM
W: 9:30 AM - 7:00 PM
Th: 9:30 AM - 7:00 PM
F: 9:30 AM - 7:00 PM
S: 9:30 AM - 7:00 PM
Su: 11:00 AM - 5:00 PM
H: Closed
Method(s) of Payment
Cash
Personal Check (Local Only)
Business Check (Local Only)
Online
MasterCard
Visa
American Express
Discover
PayPal
Debit Card
Refund and Exchange Policy
The business states that their refund policy is most items sold by Green Mountain Camera are covered by the manufacturer's warranty. However, defective equipment may be returned for an immediate refund or exchange if returned within 14 days of purchase with original sales receipt. This applies to all new and used equipment except antiques, software and items sold "as is". Unused and non-defective equipment may be returned within 14 days of purchase with the original sales receipt, but will be charged a 15% restocking fee. Customer damaged equipment is non-refundable.

Customer Review Rating plus BBB Rating Summary

Green Mountain Camera LLC has received 4.4 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations