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BBB Business Review

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BBB Accredited Business since

Green Mountain Camera LLC

Additional Locations

Phone: (802) 651-4100 861 Williston Rd, S Burlington, VT 05403 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Green Mountain Camera LLC offers the sale of new, used and antique cameras both online and in the store. The business also offers lenses, accessories, printer supplies, vintage and fine art photos, how-to books on photography, frames, albums, pre-cut mats, etc.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Green Mountain Camera LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Green Mountain Camera LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Green Mountain Camera LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 09, 2006 Business started: 01/01/2003 in VT Business incorporated 01/01/2005 in VT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Robert Ste. Marie, Owner Mr. John Ste. Marie, Manager
Contact Information
Customer Contact: Mr. John Ste. Marie, Manager
Principal: Mr. Robert Ste. Marie, Owner
Number of Employees


Business Category


Hours of Operation
M: 9:30 AM - 7:00 PM
T: 9:30 AM - 7:00 PM
W: 9:30 AM - 7:00 PM
Th: 9:30 AM - 7:00 PM
F: 9:30 AM - 7:00 PM
S: 9:30 AM - 7:00 PM
Su: 11:00 AM - 5:00 PM
H: Closed
Method(s) of Payment
Personal Check (Local Only)
Business Check (Local Only)
American Express
Debit Card
Refund and Exchange Policy
The business states that their refund policy is most items sold by Green Mountain Camera are covered by the manufacturer's warranty. However, defective equipment may be returned for an immediate refund or exchange if returned within 14 days of purchase with original sales receipt. This applies to all new and used equipment except antiques, software and items sold "as is". Unused and non-defective equipment may be returned within 14 days of purchase with the original sales receipt, but will be charged a 15% restocking fee. Customer damaged equipment is non-refundable.

Customer Review Rating plus BBB Rating Summary

Green Mountain Camera LLC has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.