BBB Business Review

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This business is not BBB accredited.

CVS Health Corporation

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Phone: (401) 765-1500 1 Cvs Dr, Woonsocket, RI 02895 View Additional Email Addresses View Additional Web Addresses

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CVS Health Corporation is Headquartered in Woonsocket , Rhode Island and was incorporated in 1996 . Services include a retail store division with retail pharmacy , a mail order pharmacy division known as CVS/Caremark  and a retail medical clinic division known as CVS/Minute Clinic . 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for CVS Health Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1265 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1265 complaints closed with BBB in last 3 years | 389 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 93
Billing/Collection Issues 198
Delivery Issues 102
Guarantee/Warranty Issues 2
Problems with Product/Service 870
Total Closed Complaints 1265

Customer Reviews Summary Read customer reviews

179 Customer Reviews on CVS Health Corporation
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 5
Negative Experience 169
Total Customer Reviews 179

Additional Information

BBB file opened: July 25, 1997 Business started: 01/01/1963 in RI Business started locally: 01/01/1963 Business incorporated 08/22/1996 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Rhode Island Department of Health
3 Capitol Hill, Providence RI 02908
Phone Number: (401) 222-5960

Type of Entity


Ticker Symbol


Contact Information
Customer Contact: Mr. Robert Kennedy, Operations Manager
Related Businesses
MinuteClinic, L.L.C.
Number of Employees


Business Category


Products & Services

CVS Health Corporation offers the following product(s): Beauty and personal care products, Health care products, Prescription medications

Alternate Business Names
Caremark CVS CVS Caremark CVS Pharmacy Silverscript SilverScript
Industry Tips

Customer Review Rating plus BBB Rating Summary

CVS Health Corporation has received 3.74 out of 5 stars based on 179 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.