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Eastern Massachusetts, Maine, Rhode Island and Vermont

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CVS Caremark

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Phone: (401) 765-1500 One CVS Drive, Woonsocket, RI 02895 http://www.cvs.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for CVS Caremark include:

  • Government action(s) against business

Factors that raised the rating for CVS Caremark include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1405 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1405 complaints closed with BBB in last 3 years | 436 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 116
Billing/Collection Issues 238
Delivery Issues 127
Guarantee/Warranty Issues 4
Problems with Product/Service 920
Total Closed Complaints 1405

Customer Reviews Summary Read customer reviews

117 Customer Reviews on CVS Caremark
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 7
Negative Experience 108
Total Customer Reviews 117

Additional Information

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BBB file opened: July 25, 1997 Business started: 01/01/1963 Business started locally: 01/01/1963
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Rhode Island Department of Health
3 Capitol Hill, Providence RI 02908
http://www.health.ri.gov
Phone Number: (401) 222-5960

Type of Entity

Corporation

Business Management
Ms. Tracy Dubois, Customer Service
Contact Information
Customer Contact: Ms. Tracy Dubois, Customer Service
Related Businesses
MinuteClinic, L.L.C.
Number of Employees

200,000

Business Category

PHARMACIES PHOTO FINISHING-RETAIL CLINICS RETAIL STORES PHARMACEUTICAL CONSULTANTS

Products & Services

CVS Caremark offers the following product(s): Beauty and personal care products, Health care products, Prescription medications

Alternate Business Names
Caremark CVS CVS Corporation CVS Pharmacy Silverscript
Industry Tips
Pharmacies

Customer Review Rating plus BBB Rating Summary

CVS Caremark has received 2.69 out of 5 stars based on 117 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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