Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Boston Red Dog Pet Resort & Spa has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforBoston Red Dog Pet Resort & Spa

            Pet Supplies
            Multi Location Business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Boston Red Dog Pet Resort & Spa is a state-of-the art facility conveniently located in Boston close to the South Bay Mall and within half a mile of Boston Medical Center, Red Dog has partnered with Skipton Pet Center and the new Boston Animal Hospital to provide Boston with its first ultimate pet care center. Services available include but, are not limited to:
            - 24/7 on site professional staffing
            - A wide array of boarding options, including luxury theme suites
            - An indoor
            - Aquatic Center & Daycare
            - Animal Pickup & Delivery
            - Grooming & Spa Services
            - Chiropractic Care
            - Veterinary Services
            - Retail

            Business Details

            This is a multi-location business.

            Find a Location

            Boston Red Dog Pet Resort & Spa has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              8/7/2012
              Years in Business:
              14
              Business Started:
              8/12/2009
              Business Incorporated:
              8/12/2009
              Type of Entity:
              Corporation
              Number of Employees:
              12
              Alternate Business Name
              • Boston Animal Hospital, LLC
              • Red Dog Pet Resort & Spa Northshore
              Hours of Operation

              Primary

              M:
              7:00 AM - 7:00 PM
              T:
              7:00 AM - 7:00 PM
              W:
              7:00 AM - 7:00 PM
              Th:
              7:00 AM - 7:00 PM
              F:
              7:00 AM - 7:00 PM
              Sa:
              9:00 AM - 6:00 PM
              Su:
              2:00 PM - 5:00 PM
              Business Management
              • Mr. Eric Schneider, Owner
              • Ms. Alyssa Regalia, Director of Customer Relations
              Contact Information

              Principal

              • Mr. Eric Schneider, Owner

              Customer Contact

              • Mr. Eric Schneider, Owner
              • Ms. Ann Marie LeMiere, Executive Assistant
              • Ms. Alyssa Regalia, Director of Customer Relations
              Additional Contact Information

              Fax Numbers

              • (617) 427-2225
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/23/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              I made an appointment for my three dogs on 12/23/22. The appointment times were 8am, 8:30am and 9:30am. I was charged a $50 deposit for each dog. Normally, you drop your dog off at the appointment time and they keep the dogs for a few hours then you go back and pick them up. I had completely forgotten about the appointment being that its two days before Christmas and realized at 9:20am that I was late in dropping them off. I called the Red Dog and asked if I could still drop them off. Keep in mind, one of the three dogs weren't even late for their appointment yet and I was told they would not take them. I completely understand this is also a busy time for them and I was late in dropping off the other two. I asked if I could reschedule the appointments and have the deposit put towards those appointments and was told no. To be told they could not take them at all in any point on the day they were scheduled, I could not reschedule and have the deposit credited towards those appointments and they were not refunding the $150 is completely unprofessional.
              Read More

              Customer Reviews

              0 Customer Reviews

              What do you think? Be the first to review!

              How BBB Processes Complaints and Reviews

              Start a Review

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.