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BBB Business Review

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BBB Accredited Business since

Boston Red Dog Pet Resort & Spa

Phone: (617) 427-2220 Fax: (617) 427-2225 274 Southampton St., Boston, MA 02118 http://bostonreddog.com


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Description

Boston Red Dog Pet Resort & Spa is a state-of-the art facility conveniently located in Boston close to the South Bay Mall and within half a mile of Boston Medical Center, Red Dog has partnered with Skipton Pet Center and the new Boston Animal Hospital to provide Boston with its first ultimate pet care center. Services available include but, are not limited to:
- 24/7 on site professional staffing
- A wide array of boarding options, including luxury theme suites
- An indoor
- Aquatic Center & Daycare
- Animal Pickup & Delivery
- Grooming & Spa Services
- Chiropractic Care
- Veterinary Services
- Retail


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Boston Red Dog Pet Resort & Spa meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Boston Red Dog Pet Resort & Spa include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Boston Red Dog Pet Resort & Spa
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 07, 2012 Business started: 08/12/2009 in MA Business started locally: 08/12/2009 Business incorporated 08/12/2009 in MA
Type of Entity

Corporation

Business Management
Mr. Eric Schneider, Owner
Contact Information
Principal: Mr. Eric Schneider, Owner
Number of Employees

12

Business Category

PET SUPPLIES & FOODS-RETAIL PET SITTING PET SERVICES PET PICK UP & DELIVERY PET KENNELING SERVICES PET GROOMING PET DAYCARE PET CARE PET BOARDING PET BOARDING - DOGS DOG DAYCARE Pet and Pet Supplies Stores (NAICS: 453910)

Hours of Operation
M: 7:00 AM - 7:00 PM
T: 7:00 AM - 7:00 PM
W: 7:00 AM - 7:00 PM
Th: 7:00 AM - 7:00 PM
F: 7:00 AM - 7:00 PM
S: 9:00 AM - 6:00 PM
Su: 2:00 PM - 5:00 PM
Skipton Retail Hours: 9am-8pm, Monday-Saturday; 11am-5pm Sunday
Alternate Business Names
Boston Animal Hospital, LLC
Industry Tips
Pet Insurance Pet Insurance - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Boston Red Dog Pet Resort & Spa has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.