BBB Business Review

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This business is not BBB accredited.

Countryside Wildlife

Additional Locations

Phone: (508) 361-4526 View Additional Phone Numbers 13 Temi Road, Hudson, MA 01749 View Additional Email Addresses ! There is an alert on Countryside Wildlife !

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Community Pest Control specializes in wildlife, termites and general pest control for residential and commercial customers.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 4
Problems with Product/Service 15
Total Closed Complaints 22

Additional Complaint Information

Consumers relate to BBB that they have difficulty reaching the business when requesting follow up work for previously guaranteed work.

According to BBB files this business has a pattern of complaint concerning work not completed as stated in contracts. Consumers state that services rendered do not perform as guaranteed, and consumers are unable to reach the business via phone to use the guaranty. Consumers inform BBB that the business requires an extra charge for the “guarantee of work,” and payment in full for quarterly visits that do not occur. Consumers state that the business does not respond to calls requesting services be completed as contracted, or corrected per the the guarantee given.  Consumers indicate that they want full refunds of monies paid. BBB sent a written notice to Community Pest Control identifying the potential pattern of complaint with a request for a business response. As of 1/4/16 the business did not respond to BBB's request.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Countryside Wildlife
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: September 25, 2007 Business started: 01/01/2006 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Department of Environment Management
1 Winter Street , Boston MA 02108
Phone Number: 617-292-5500 TTY 1-800-439-2370
Fax Number: 617-556-1049
The number is 32394.

Type of Entity

Sole Proprietorship

Business Management
Mr. Patrick McNeil, Owner Mr. Brian McNeil, Manager
Contact Information
Principal: Mr. Patrick McNeil, Owner
Related Businesses
Mass Wildlife
Number of Employees


Business Category


Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: 9:00 AM - 5:00 PM
Emergency Service Available
Method(s) of Payment
American Express
Alternate Business Names
Community Pest Control Community Wildlife Premier Wildlife
Industry Tips
Pest Control Read Before You Sign
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.