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BBB Business Review

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BBB Accredited Business since

Archadeck - Metrowest

Phone: (617) 630-1515 48 Mechanic Street, Suite 203, Newton Upper Falls, MA 02464 http://www.metrowest.archadeck.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Archadeck - Metrowest specializes in decks and screened porches. The business services include but is not limited to roof decks, pool decks, spa decks, screened rooms, rear & front porches and gazebos.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Archadeck - Metrowest meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Archadeck - Metrowest include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Archadeck - Metrowest
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: April 14, 1993 Business started: 01/01/1993 in MA Business incorporated 01/01/1993 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The number is 111975.

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.mass.gov/eopss/
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is CS-066852.

Type of Entity

Corporation

Business Management
Mr. Joseph L. Fiorentino, Owner
Contact Information
Principal: Mr. Joseph L. Fiorentino, Owner
Number of Employees

1

Business Category

DECK BUILDERS DECK BUILDER HOME IMPROVEMENTS VINYL DECKING SUN ROOMS ROOF DECKS PATIO, PORCH & DECK ENCLOSURES GAZEBOS EXTERIOR STRUCTURES - GAZEBOS, ARBORS, PERGOLAS All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Archadeck - Metrowest sells the following brand(s): Custom Work

Archadeck - Metrowest offers the following product(s): Decks, Gazebos, Pool Decks, Rear & Front Porches, Roof Decks, Screened Porches, Screened Rooms, Spa Decks

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: 8:00 AM - 12:00 PM
Su: Closed
Refund and Exchange Policy
The Business states a 1 year warranty on workmanship and a 5 year structural warranty.
Service Area
Archadeck - Metrowest provides their services in BRISTOL County MA, MIDDLESEX County MA, NORFOLK County MA, PLYMOUTH County MA, SUFFOLK County MA.
Alternate Business Names
Archadeck Metrowest Metro West Residential Construction, Inc.
Industry Tips
27 Questions For Home Owners Handyman Services Hiring a Contractor Hiring a Roofer Home Improvement Home Improvement Projects - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Archadeck - Metrowest has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.