This business is not BBB accredited.
Phone: (508) 589-4486 50 Speen Street Suite 202, Framingham, MA 01701 View Additional Email Addresses
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Punchbowl.com specializes in online sales of party supplies, costumes, and gift cards. Use Punchbowl to plan a party the modern, effortless way with online invitations, digital greeting cards, and more.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Punchbowl.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Matthew Douglas, CEO
Number of Employees
PARTY SUPPLIES PARTY PLANNING SERVICE COSTUMES-MASQUERADE & THEATRICAL Promoters of Performing Arts, Sports, and Similar Events without Facilities (NAICS: 711320)
Method(s) of PaymentAmerican Express
Refund and Exchange PolicyThe business states the following on their website: This policy is effective as of August 30, 2012. We want you to be 100% satisfied with your order. We accept returns for most items within 14 days of the receipt of your order. Products that have been used, worn, altered, have missing items, or are without the original packaging or garment tag can’t be returned. Please double-check to make sure you've included all of the pieces and packaging before returning anything. The following items are NEVER returnable: Partial Party Kits, Disposable Helium Tanks, Any item that has been worn, used, or altered, Edible items such as cake toppers or candy. Also, there are certain items we can only take back if they’re returned in the original, unopened factory-sealed packaging. These include: Undergarments, socks, and stockings, Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear)CDs and DVDsWigs, beards, facial hair or any other artificial hair including hair pieces, hair clips/extensions, headbands, barrettes, hair accessories, and hats with attached hair. Prosthetics, fangs or any other fake teeth. Cosmetics, Party Supplies. We will accept returned items that are clearly defective due to a manufacturer defect or due to damage from a shipping carrier.To return items: Read the above policies to ensure that your items will be accepted. Re-pack the items AND INCLUDE THE ORIGINAL PACKING SLIP. Write your order number on the outside of the box. Send the package to:ATTN: Punchbowl Returns, 16205 Small Rd, New Berlin, WI 53151 Once we receive the returned items, we will issue a refund for the value of the returned items. Please note that refunds are for the cost of the merchandise only and return shipping charges are not refundable.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview