BBB Business Review

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This business is not BBB accredited.

Phone: (508) 589-4486 50 Speen Street Suite 202, Framingham, MA 01701 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description specializes in online sales of party supplies, costumes, and gift cards. Use Punchbowl to plan a party the modern, effortless way with online invitations, digital greeting cards, and more.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: October 17, 2012 Business started: 01/01/2006 in DE Business started locally: 01/01/2006 Business incorporated 04/11/2006 in DE
Type of Entity


Business Management
Mr. Matthew Douglas, CEO
Contact Information
Principal: Mr. Matthew Douglas, CEO
Number of Employees


Business Category

PARTY SUPPLIES PARTY PLANNING SERVICE COSTUMES-MASQUERADE & THEATRICAL Promoters of Performing Arts, Sports, and Similar Events without Facilities (NAICS: 711320)

Method(s) of Payment
American Express
Discover Card
Refund and Exchange Policy
The business states the following on their website: This policy is effective as of August 30, 2012. We want you to be 100% satisfied with your order. We accept returns for most items within 14 days of the receipt of your order. Products that have been used, worn, altered, have missing items, or are without the original packaging or garment tag can’t be returned. Please double-check to make sure you've included all of the pieces and packaging before returning anything. The following items are NEVER returnable: Partial Party Kits, Disposable Helium Tanks, Any item that has been worn, used, or altered, Edible items such as cake toppers or candy. Also, there are certain items we can only take back if they’re returned in the original, unopened factory-sealed packaging. These include: Undergarments, socks, and stockings, Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear)CDs and DVDsWigs, beards, facial hair or any other artificial hair including hair pieces, hair clips/extensions, headbands, barrettes, hair accessories, and hats with attached hair. Prosthetics, fangs or any other fake teeth. Cosmetics, Party Supplies. We will accept returned items that are clearly defective due to a manufacturer defect or due to damage from a shipping carrier.To return items: Read the above policies to ensure that your items will be accepted. Re-pack the items AND INCLUDE THE ORIGINAL PACKING SLIP. Write your order number on the outside of the box. Send the package to:ATTN: Punchbowl Returns, 16205 Small Rd, New Berlin, WI 53151  Once we receive the returned items, we will issue a refund for the value of the returned items. Please note that refunds are for the cost of the merchandise only and return shipping charges are not refundable.

Customer Review Rating plus BBB Rating Summary has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.