BBB Business Review
This Business is not BBB accredited
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Cookie's Painting & House Painting specializes in both residential and commercial painting. The business services include but are not limited to interior and exterior painting, house washing, window cleaning and more.
On 10/8/2013 the business's accreditation from BBB was revoked.
The revocation was due to violation of BBB Accreditation Standards:
6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Cookie's Painting include:
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Factors that raised the rating for Cookie's Painting include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
The license number is 163270.
Type of Entity
Business ManagementMrs. Candace Cook, Co-Owner Mr. David Cook, Owner
Number of Employees
PAINTING CONTRACTORS WINDOWS-REPAIRING WINDOWS-CLEANING WINDOWS-REPLACEMENT POWER WASHING SERVICE Painting and Wall Covering Contractors (NAICS: 238320)
Hours of Operation
|M||:||7:00 AM - 9:00 PM|
|T||:||7:00 AM - 9:00 PM|
|W||:||7:00 AM - 9:00 PM|
|Th||:||7:00 AM - 9:00 PM|
|F||:||7:00 AM - 9:00 PM|
|S||:||7:00 AM - 9:00 PM|
|Su||:||7:00 AM - 9:00 PM|
Method(s) of PaymentCash