Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

TripAdvisor, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • TripAdvisor, LLC

      400 1st Ave Needham, MA 02494-2815

    • TripAdvisor, LLC

      400 1st Ave Needham, MA 02494

    • TripAdvisor, LLC

      226 Causeway St Boston, MA 02114-2171

    Business ProfileforTripAdvisor, LLC

    Online Travel Agency
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 24 Customer Reviews

    Customer Complaints

    72 complaints closed in last 3 years

    19 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    TripAdvisor, Incorporated is a travel website for travelers to plan and book trips . Travelers can also post reviews and opinions about accommodations, restaurants and attractions. TripAdvisor also includes TripAdvisor for Business, a dedicated division that provides the tourism industry access to millions of monthly TripAdvisor visitors.

    Business Details

    This is a multi-location business.

    Find a Location

    TripAdvisor, LLC has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • TripAdvisor, LLC

        400 1st Ave Needham, MA 02494-2815

      • TripAdvisor, LLC

        400 1st Ave Needham, MA 02494

      • TripAdvisor, LLC

        226 Causeway St Boston, MA 02114-2171

      Location of This Business
      400 1st Ave, Needham, MA 02494-2815
      BBB File Opened:
      5/24/2004
      Years in Business:
      24
      Business Started:
      2/14/2000
      Business Incorporated:
      2/14/2000
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      2108
      Alternate Business Name
      • Reco
      • Niumba
      • HouseTrip
      • HolidayLettings
      • Viator
      • SeatGuru
      • Jetsetter
      • TheFork
      • VacationHomeRentals
      Related Businesses
      Business Management
      • Mr. Matt Goldberg, President/CEO
      • Mr. Michael Noonan, CFO
      • Mr. Seth Kalvert, Chief Legal Officer
      Contact Information

      Principal

      • Mr. Matt Goldberg, President/CEO

      Customer Contact

      • Ms. Amanda Poon, Manager
      Additional Contact Information

      Industry Tip

      BBB Tip: Need help planning a trip? How to find a good travel agent

      Customer Complaints

      72 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/24/2023

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      I booked two hotel rooms in ****** for 12/6-12/12. Tripadvisor advertises their rate along with rates at various large booking websites. They advertised that both rooms that I booked were cheaper than other booking websites. I purchased these hotel rooms and received confirmation that I would owe nothing at check in at the hotel. At both hotels I was charged a daily resort fee. Contacting these hotels they reported these are known fees that tripadvisor should be aware of. Including these resort fees to the purchase price booking through tripadvisor was actually more expensive than other websites listed. Should I have known I would owe money on top of the price I paid I would have not booked with tripadvisor. They are falsely advertising prices and price comparisons to make it look like you are getting a "deal" with them. All other major booking sites include these resort fees in their pricing and are transparent with end costs, while tripadvisor is not. They are using false advertising to get people to book through their site and not being transparent about true costs of the hotel stays. Hotels: ****************** 12/9-12/12 ************************************ 12/6-12/9
      Read More

      Customer Reviews

      24 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Chris A

      1 star

      03/02/2024

      Tripadvisor is nothing more than scam for everyone. TripAdvisor made us assume reviews from another business, as well as pictures that didn't pertain to our business. We purchased the Business Advantage package to clean up our business profile as the sales rep promised. They took our payment and ******* ghosted us. We have had hundreds of reviews on our website, expedia, booking.com, and ******* In 7 years we have had 12 reviews and 1/2 of them are from bad guests that we had to kick off the property or fine so those reviews are negative. There are several more reviews from another business that TripAdvisor wouldn't remove. Someone needs to start a class action lawsuit on this business. Now they want $1500 for another year, however my card # has changed so they won't get another dime. If they were to have tried to charge me, i would be disputing through my credit card. There is virtually no way to contact them to cancel the Business Advantage membership without a credit card dispute or cancelling your business credit card. The only reason TA has a 1 star rating is because you can't leave a 0 star rating.

      TripAdvisor, LLC Response

      03/04/2024

      Hello *****,

      We're sorry to hear you are unhappy with your service on Tripadvisor. Your complaints with reviews being published to the wrong business is something our Moderators would be interested in correcting, so we do hope you've gone through the processes of reporting these reviews in your *****************. This way the dedicated department can investigate properly and take necessary action.

      We understand you are also having trouble contacting your Sales rep to manage your subscriptions. As you may know, you can contact Customer Support at any time with questions through your *****************. Under the Help & Settings tab you will see an option to "Contact Tripadvisor". Upon checking our records, we have not seen an open case from you since March of 2023.

      Seeing as your subscriptions are still active, we can have a member of our Customer Support team contact you directly to help resolve your request. You should receive an email shortly.

      Kind regards,

      Tripadvisor Customer Relations Team

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.