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Business ProfileforTripAdvisor, LLC
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 400 1st Ave, Needham, MA 02494-2815
- BBB File Opened:
- 5/24/2004
- Years in Business:
- 24
- Business Started:
- 2/14/2000
- Business Incorporated:
- 2/14/2000
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 2108
- Alternate Business Name
- Reco
- Niumba
- HouseTrip
- Related Businesses
- Business Management
- Mr. Matt Goldberg, President/CEO
- Mr. Michael Noonan, CFO
- Mr. Seth Kalvert, Chief Legal Officer
- Contact Information
Principal
- Mr. Matt Goldberg, President/CEO
Customer Contact
- Ms. Amanda Poon, Manager
- Additional Contact Information
Website Addresses
Customer Complaints
72 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
12/24/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
24 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Chris A
03/02/2024
TripAdvisor, LLC Response
03/04/2024
Hello *****,
We're sorry to hear you are unhappy with your service on Tripadvisor. Your complaints with reviews being published to the wrong business is something our Moderators would be interested in correcting, so we do hope you've gone through the processes of reporting these reviews in your *****************. This way the dedicated department can investigate properly and take necessary action.
We understand you are also having trouble contacting your Sales rep to manage your subscriptions. As you may know, you can contact Customer Support at any time with questions through your *****************. Under the Help & Settings tab you will see an option to "Contact Tripadvisor". Upon checking our records, we have not seen an open case from you since March of 2023.
Seeing as your subscriptions are still active, we can have a member of our Customer Support team contact you directly to help resolve your request. You should receive an email shortly.
Kind regards,
Tripadvisor Customer Relations Team
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