BBB Business Review

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This business is not BBB accredited.

Squirrel Cheeks Boutique

Additional Locations

170 Old Westport Rd, N Dartmouth, MA 02747 http://www.squirrelcheeks.com/


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Description

Squirrel Cheeks Boutique specializes in online children's clothing and accessories sales . 


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Squirrel Cheeks Boutique include:

  • 33 complaint(s) filed against business
  • Failure to respond to 9 complaint(s) filed against business
  • 6 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)

Factors that raised the rating for Squirrel Cheeks Boutique include:

  • Length of time business has been operating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

33 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 30
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 33

Additional Complaint Information

According to BBB files this business has a pattern of complaints concerning non delivery of product, unreasonable delay in shipment of orders, and unresponsive customer service.  Consumers state that the business does not provide shipping or tracking information, and does not respond to email inquiries regarding that information. If a response is received by the consumer, the timeline is vague and nonspecific. Consumers indicate that they want full refunds or cancellation of orders that exceed the stated shipping information posted on the business website.  BBB sent a written notice to Squirrel Cheeks Boutique identifying the potential pattern of complaint with a request for a business response on 12/4/2014 and 12/16/2014. As of 12/22/2014 the business did not respond to BBB's request. 

Customer Reviews Summary Read customer reviews

15 Customer Reviews on Squirrel Cheeks Boutique
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 14
Total Customer Reviews 15

Additional Information

BBB file opened: September 04, 2013 Business started: 01/01/2008 in MA
Type of Entity

Sole Proprietorship

Business Management
Ms. Tanya Welsh, Owner
Contact Information
Principal: Ms. Tanya Welsh, Owner
Number of Employees

1

Business Category

ONLINE RETAILER CRAFT SUPPLIES-RETAIL HAIR GOODS SHOES-WHOLESALE & MANUFACTURERS FABRICS-WHOLESALE & MANUFACTURERS BABY ACCESSORIES-RETAIL BABY ACCESSORIES-WHOLESALE & MANUFACTURERS CHILDREN, INFANTS AND TEEN WEAR-RETAIL CHILDREN & INFANTS WEAR HAIR ORNAMENTS FASHION ACCESSORIES DOLL CLOTHING & ACCESSORIES GIRLS APPAREL CHILDREN'S & INFANTS WEAR - WHOLESALE & MFRS. ARTIFICIAL FLOWERS & PLANTS - MANUFACTURER SUPPLIES DANCE APPAREL DRESSES-WHOLESALE & MANUFACTURERS ONLINE & INTERNET SHOPPING Hobby, Toy, and Game Stores (NAICS: 451120)

Products & Services

Squirrel Cheeks Boutique sells the following brand(s): Squirrel Cheeks

Squirrel Cheeks Boutique offers the following product(s): Alligator Clips, Bloomers, Boutique Outfits, Dresses, Flower Clips, Flower Petals, Hats, Headbands, Leg Warmers, Leggings, Pants, Rhinestones, Rompers, Shirts, Shoes, Ties, Tulle

Method(s) of Payment
Visa
MasterCard
American Express
PayPal
Money Order
Refund and Exchange Policy
The business states their refund and exchange policy is as follows: Returns will be accepted on items that have defects. An exchange or money back will be issued. 
We stand behind the high-quality guarantee on our products.
Other reasons for a return (changed mind, etc.) will be subject to a 15% restocking fee and shipping is non-refundable.
Requests for returns must be initiated within 7 days of receiving your order and we must have the items back, in original condition, within 14 days before your refund is processed.
Additional Information

BBB contacted the business on 1/14/2015 to inquire about its ownership, operations, and procedures.  Mail was not returned.  As of 3/15/2015 BBB has not received a response.

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Customer Review Rating plus BBB Rating Summary

Squirrel Cheeks Boutique has received 1.09 out of 5 stars based on 15 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.