This business is not BBB accredited.Additional Locations
170 Old Westport Rd, N Dartmouth, MA 02747
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Squirrel Cheeks Boutique specializes in online children's clothing and accessories sales .
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Squirrel Cheeks Boutique include:
- 33 complaint(s) filed against business
- Failure to respond to 9 complaint(s) filed against business
- 6 complaint(s) filed against business that were not resolved
- Length of time business has taken to respond to complaint(s)
Factors that raised the rating for Squirrel Cheeks Boutique include:
- Length of time business has been operating
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||33|
Additional Complaint Information
According to BBB files this business has a pattern of complaints concerning non delivery of product, unreasonable delay in shipment of orders, and unresponsive customer service. Consumers state that the business does not provide shipping or tracking information, and does not respond to email inquiries regarding that information. If a response is received by the consumer, the timeline is vague and nonspecific. Consumers indicate that they want full refunds or cancellation of orders that exceed the stated shipping information posted on the business website. BBB sent a written notice to Squirrel Cheeks Boutique identifying the potential pattern of complaint with a request for a business response on 12/4/2014 and 12/16/2014. As of 12/22/2014 the business did not respond to BBB's request.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||15|
Type of Entity
Business ManagementMs. Tanya Welsh, Owner
Number of Employees
ONLINE RETAILER CRAFT SUPPLIES-RETAIL HAIR GOODS SHOES-WHOLESALE & MANUFACTURERS FABRICS-WHOLESALE & MANUFACTURERS BABY ACCESSORIES-RETAIL BABY ACCESSORIES-WHOLESALE & MANUFACTURERS CHILDREN, INFANTS AND TEEN WEAR-RETAIL CHILDREN & INFANTS WEAR HAIR ORNAMENTS FASHION ACCESSORIES DOLL CLOTHING & ACCESSORIES GIRLS APPAREL CHILDREN'S & INFANTS WEAR - WHOLESALE & MFRS. ARTIFICIAL FLOWERS & PLANTS - MANUFACTURER SUPPLIES DANCE APPAREL DRESSES-WHOLESALE & MANUFACTURERS ONLINE & INTERNET SHOPPING Hobby, Toy, and Game Stores (NAICS: 451120)
Products & Services
Squirrel Cheeks Boutique sells the following brand(s): Squirrel Cheeks
Squirrel Cheeks Boutique offers the following product(s): Alligator Clips, Bloomers, Boutique Outfits, Dresses, Flower Clips, Flower Petals, Hats, Headbands, Leg Warmers, Leggings, Pants, Rhinestones, Rompers, Shirts, Shoes, Ties, Tulle
Method(s) of PaymentVisa
Refund and Exchange PolicyThe business states their refund and exchange policy is as follows: Returns will be accepted on items that have defects. An exchange or money back will be issued.
We stand behind the high-quality guarantee on our products.
Other reasons for a return (changed mind, etc.) will be subject to a 15% restocking fee and shipping is non-refundable.
Requests for returns must be initiated within 7 days of receiving your order and we must have the items back, in original condition, within 14 days before your refund is processed.
BBB contacted the business on 1/14/2015 to inquire about its ownership, operations, and procedures. Mail was not returned. As of 3/15/2015 BBB has not received a response.
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview