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BBB Accredited Business since

MacFarlane Energy

Phone: (781) 326-9500 Fax: (781) 326-9505 95 Bridge Street, Dedham, MA 02026 View Additional Email Addresses http://www.macfarlaneenergy.com



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Description

MacFarlane Energy specializes in the home heating business, providing the quality service to individuals, families, and commercial properties throughout Boston and Eastern Massachusetts for more than sixty-five years. The family-run business, originally known as Peter MacFarlane,Inc. and MacFarlane Oil, was founded by Peter MacFarlane in 1946. Heating oil delivery, energy efficient system design and installation along with air conditioning and heating heating equipment services are just some of the energy solutions provided.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that MacFarlane Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for MacFarlane Energy include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on MacFarlane Energy
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 27, 2005 Business started: 01/01/1934 in MA Business incorporated 01/01/1961 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is BU-000560.

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is RT-002982.

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is PM-023754.

Type of Entity

Corporation

Business Management
Mr. Scott D. MacFarlane, President
Contact Information
Principal: Mr. Scott D. MacFarlane, President
Number of Employees

48

Business Category

OILS GENERATORS - MAINTENANCE GENERATORS WATER HEATERS-REPAIRING SHEET METAL WORK OIL BURNERS-SERVICING OIL BURNERS-EQUIPMENT HEATING SPECIALTIES HEATING EQUIP. & SYSTEMS HEATING CONTRACTORS HEATING & AIR CONDITIONING HEAT PUMPS GENERATORS-ELECTRIC GAS BURNERS FURNACES-HEATING DIESEL FUEL AIR CONDITIONING SYSTEMS-CLEANING AIR CONDITIONING REPAIR AIR CONDITIONING EQUIPMENT & SYSTEMS-REPAIRING AIR CONDITIONING CONTRACTORS AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CLEANING & PURIFYING EQUIPMENT All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

MacFarlane Energy sells the following brand(s): Beckett, Buderus, Burnham, Energy Kinetics, Honeywell, Slantfin, Superstor, Taco, Thermopride, Viessmann, Weil-McClain, York

MacFarlane Energy offers the following product(s): Air Conditioning, American Standard, Boilers, furnaces, Gas, MegaStor, Radiant, Smith Boilers, Solar, Water heaters, Whole-house standby generators

Method(s) of Payment
Check
Cash
MasterCard
Visa
American Express
Alternate Business Names
MacFarlane Energy Inc.
Industry Tips
27 Questions For Home Owners Heating Contractor - 5 Tips - Video Heating Contractors Hiring an Air Conditioning Contractor Hiring an Oil Supplier Hiring an Oil Supplier - 5 Tips - Video Read Before You Sign Saving Money on Heating & Cooling

Customer Review Rating plus BBB Rating Summary

MacFarlane Energy has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.