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BBB Business Review

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BBB Accredited Business since

Frederick Bros. Oil & Propane

Phone: (207) 883-2551 Fax: (207) 883-3304 164 Us Route 1, Scarborough, ME 04074 View Additional Email Addresses http://www.frederickbrosoil.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Frederick Bros. Oil Co.,Inc. sells home heating fuel, kerosene, diesel fuel and propane. The company offers 24-hour emergency service, heating installations and conversions. They specialize in Direct Vent Heating Solutions and state they are an authorized dealer of Monitor, Rinnai and Toyotomi. The company was established in 1946 and incorporated in 1965 in Maine.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Frederick Bros. Oil & Propane meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Frederick Bros. Oil & Propane include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Frederick Bros. Oil & Propane
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 02, 1995 Business started: 01/01/1946 in ME Business incorporated 01/01/1965 in ME
Type of Entity

Corporation

Business Management
Ms. Laurie Frederick, Office Manager
Contact Information
Principal: Ms. Laurie Frederick, Office Manager
Number of Employees

12

Business Category

OILS HEATING SPECIALTIES GAS-PROPANE FURNACES-HEATING Fuel Dealers (NAICS: 454310)

Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
Discover
Debit Card
Industry Tips
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Customer Review Rating plus BBB Rating Summary

Frederick Bros. Oil & Propane has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.