BBB Business Review

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This business is not BBB accredited.

Downeast Energy

Additional Locations

Phone: (207) 729-9921 Fax: (207) 721-9023 View Additional Phone Numbers 18 Spring St, Brunswick, ME 04011 http://www.downeastenergy.com


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Description

Downeast Energy, also doing business as Downeast Building Supply serves consumers with fuel service, heating services and installation that include the necessary licenses. The company was established in 1908 and incorporated in Maine in 1931. The company employs approximately 400 people. Mr. Richard Morrell is the President of the company, Mr. John Peters is the Executive Vice President and both Ms. Sandra Morrell Rooney and Ms. Lenora Burke are Vice Presidents. Inquiries or complaints may be directed to the attention of Mr. Peters. The company has many branches throughout Maine and New Hampshire including Brunswick, Kennebunk, Biddeford, Windham, Lisbon Falls, Hallowell, So. Portland, Waterville, Yarmouth and York; ME and Dover New Hampshire.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Downeast Energy include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on Downeast Energy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 06, 2000 Business started: 01/01/1908 in ME Business incorporated 02/11/1980 in ME
Type of Entity

Corporation

Business Management
Mr. Scott Cushing , Reg Credit manager Mr. Rob Wilkes , GM
Contact Information
Principal: Mr. Scott Cushing , Reg Credit manager
Principal: Mr. Rob Wilkes , GM
Number of Employees

400

Business Category

FUEL OILS GAS-PROPANE BUILDING MATERIALS KITCHEN REMODELING BATHROOM REMODELING Fuel Dealers (NAICS: 454310)

Alternate Business Names
Downeast Energy & Building Supply Snow Flake Holdings
Industry Tips
27 Questions For Home Owners Hiring an Oil Supplier Hiring an Oil Supplier - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Downeast Energy has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.