Business ProfileforPetro Home Services

Petro installed a brand new heating system at ****************************************************** back in September 2023. Shortly after the installation, we have had multiple incidents with "NO HEAT/NO HOT WATER". These events created problems in our home as not only do we DON'T have heat, but we also DON'T have hot water. Which meant no shower, no washing, etc. We had to wait all day for their technician to come and reset the system. Then it happened again and again every few days.The last time Petro was called for "NO HEAT/NO HOT WATER", the technician installed a "Tiger loop" and since then we don't have this problem anymore. However, we got a bill for $320.44, We agreed to pay Petro $11,580 for a brand new working heat system. And when you pay for a new system, you expect it to work fully and to 100% of your satisfaction. You don't expect missing parts. You don't expect a bill for the missing parts. Petro was paid in full for a new system. Also we got 2 years service contract with the new system. I have been calling, emailing and writing to their billing manager without any response. In the mean time, they keep sending us the $320.44 bill with additional late $18.50 fee.Please help us resolve the additional $320.44 bill with Petro. The so-call "tiger loop" should have been part of the new system. Our old system did not need the tiger loop to function. Only with Petro new system that caused the problem and it seemed to be resolve with this tiger loop part.Thank you,***************