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Phone: (800) 333-3330 500 Staples Dr, Framingham, MA 01702 View Additional Email Addresses
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Staples, Inc. specializes in office supplies. The business products and services include office furniture, paper & stationery, ink & toner, arts and crafts, homewares and appliances, safety supplies, a copy/print center and shipping, packing and mailing services.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Staples, Inc. include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1101 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||548|
|Total Closed Complaints||1101|
Additional Complaint Information
According to BBB files this business has a pattern of complaint concerning consumers who order sale items online, receive confirmation that item was purchased and an expected delivery date, but within a day are notified that the order is cancelled due to the item being “out of stock.” Consumers are informed that rain checks are not available. Consumer note that after the sale has ended, the item is back in stock at a higher (regular) price. Consumer claim the business is engaging in “bait and switch” practices to sell items at the higher price when consumers actually purchased the item at the sale price.Consumers calling or emailing Staples with issues find slow response times. Conflicting information is relayed by the Customer Service representatives online, via phone or in store regarding what is or what is not a “qualified” sale for Rewards Program. Consumers do not understand why items purchased at kiosks are not eligible to be counted toward their Rewards balance.Consumers indicate that they want correct inventory information displayed online for in-store and online sale products specifically if the sale is on a limited quantity. Consumers request transparent conditions or exclusions for coupons or special offers and Staples Rewards, as well as correct and consistent information regarding sales and Rewards program from in store personnel and customer service representatives via phone or online chat.on 3/16/16 BBB sent a written notice to Staples identifying the potential pattern of complaint with a request for a business response. As of 4/15/16 The business did not respond to BBB's request.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||121|
Type of Entity
Number of Employees
OFFICE SUPPLIES COPYING & DUPLICATING SERVICE OFFICE FURNITURE & EQUIPMENT-DEALERS PRINTERS COMPUTERS-SERVICE & REPAIR CELLULAR TELEPHONE EQUIPMENT & SUPPLIES COMPUTERS-HARDWARE & SUPPLIES Stationery and Office Supplies Merchant Wholesalers (NAICS: 424120)
Refund and Exchange PolicyPlease visit http://www.staples.com/sbd/cre/help-center/returns-policy-popup/ for our full return policy.
Alternate Business NamesStaples Staples Security
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview