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BBB Business Review

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Staples, Inc.

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Phone: (508) 253-5000 Fax: (508) 253-9040 500 Staples Dr, Framingham, MA 01702 http://www.staples.com

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Description

Staples, Inc. is a retailer of office supplies, business services, office furniture and technology to consumers and businesses in the United States, Canada, the United Kingdom, Germany, the Netherlands and Portugal. The company was established in Massachusetts in 1985 and incorporated in Delaware in 1987. The company employs 53,000 people. Mr. John Giusti is the Director, E-Marketing of the company. Any questions or problems should be directed to the attention of Ms. Alicia Benoit, Senior Customer Relations Specialist.

BBB Accreditation

This business is not BBB accredited.

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Customer Reviews Summary Read customer reviews

13 Customer Reviews on Staples, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 13

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Customer Complaints Summary Read complaint details

1083 complaints closed with BBB in last 3 years | 466 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 279
Billing/Collection Issues 47
Delivery Issues 50
Guarantee/Warranty Issues 103
Problems with Product/Service 604
Total Closed Complaints 1083

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See Trends in Complaints on Staples, Inc.

Additional Information

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BBB file opened: March 26, 2002 Business started: 01/01/1987 in MA Business incorporated: 01/01/1985 in DE
Type of Entity

Corporation

Business Management
Mr. John Giusti, Marketing Director
Contact Information
Principal: Mr. John Giusti, Marketing Director
Number of Employees

91,095

Business Category

OFFICE SUPPLIES

Alternate Business Names
Staples
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BBB Complaint Process

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