BBB Business Review
This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Staples, Inc. is a retailer of office supplies, business services, office furniture and technology to consumers and businesses in the United States, Canada, the United Kingdom, Germany, the Netherlands and Portugal. The company was established in Massachusetts in 1985 and incorporated in Delaware in 1987. The company employs 53,000 people.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Staples include:
- Advertising issue(s) found by BBB
Factors that raised the rating for Staples include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1344 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||653|
|Total Closed Complaints||1344|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||89|
Type of Entity
Business ManagementMr. Christopher P Fernandes, Executive Customer Relations Specialist Mr. Michael Swimm, Customer Service
Number of Employees
Alternate Business NamesStaples, Inc.
Industry TipsOffice Supplies
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview