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Staples

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Phone: (508) 253-5000 Fax: (508) 253-9040 500 Staples Dr, Framingham, MA 01702 http://www.staples.com

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Description

Staples, Inc. is a retailer of office supplies, business services, office furniture and technology to consumers and businesses in the United States, Canada, the United Kingdom, Germany, the Netherlands and Portugal. The company was established in Massachusetts in 1985 and incorporated in Delaware in 1987. The company employs 53,000 people.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Staples include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1357 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1357 complaints closed with BBB in last 3 years | 459 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 445
Billing/Collection Issues 57
Delivery Issues 67
Guarantee/Warranty Issues 119
Problems with Product/Service 669
Total Closed Complaints 1357

Customer Reviews Summary Read customer reviews

78 Customer Reviews on Staples
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 74
Total Customer Reviews 78

Additional Information

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BBB file opened: March 26, 2002 Business started: 01/01/1987 in MA Business incorporated: 01/01/1985 in DE
Type of Entity

Corporation

Business Management
Mr. Christopher P Fernandes, Executive Customer Relations Specialist Mr. Michael Swimm, Customer Service
Contact Information
Principal: Mr. Christopher P Fernandes, Executive Customer Relations Specialist
Customer Contact: Mr. Michael Swimm, Customer Service
Number of Employees

91,095

Business Category

OFFICE SUPPLIES

Alternate Business Names
Staples, Inc.
Industry Tips
Office Supplies
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB reports on known significant government actions involving business' marketplace conduct.

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