BBB Business Review
This Business is not BBB accredited
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Staples, Inc. is a retailer of office supplies, business services, office furniture and technology to consumers and businesses in the United States, Canada, the United Kingdom, Germany, the Netherlands and Portugal. The company was established in Massachusetts in 1985 and incorporated in Delaware in 1987. The company employs 53,000 people.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Staples include:
- Advertising issue(s) found by BBB
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Staples include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1319 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||643|
|Total Closed Complaints||1319|
Additional Complaint Information
According to BBB files this business has a pattern of complaints concerning computer repair. Consumers state that the business causes new or additional damage to computers due to inability of "technicians" to repair their computer. Consumers who purchased "extended coverage" "extended warranties" or maintenance plans report that the plan did not cover the issue, and that they were charged additional funds for repair. Consumers indicate that they want a refund or replacement, which is not honored by the business. BBB sent a written notice to Staples Inc. identifying the potential pattern of complaint with a request for a business response. As of 9/9/14, the business did not respond to BBB's request.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||89|
Type of Entity
Business ManagementMr. Christopher P Fernandes, Executive Customer Relations Specialist Mr. Michael Swimm, Customer Service
Number of Employees
Alternate Business NamesStaples, Inc.
Industry TipsOffice Supplies
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview