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BBB Accredited Business since

Business Surplus, Inc.

Phone: (401) 861-0662 Fax: (401) 861-0664 View Additional Phone Numbers 204 Hartford Avenue, Providence, RI 02909 View Additional Email Addresses

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Business Surplus, Inc. offers new and used store fixtures, used office furniture and used restaurant equipment. Store Fixtures include slatwall, gridwall, clothing racks, showcases, mannequins, etc.  The company states some purchases may also be made on-line at website.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Business Surplus, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Business Surplus, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Business Surplus, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 20, 2009 Business started: 01/01/1989 in RI Business incorporated 12/20/1991 in RI
Type of Entity


Business Management
Mr. Rick DeFedele, President Ms. Sue DeFedele, Vice President
Contact Information
Principal: Mr. Rick DeFedele, President
Principal: Ms. Sue DeFedele, Vice President
Number of Employees


Business Category


Hours of Operation
M: 8:30 AM - 5:00 PM
T: 8:30 AM - 5:00 PM
W: 8:30 AM - 5:00 PM
Th: 8:30 AM - 5:00 PM
F: 8:30 AM - 5:00 PM
S: 10:00 AM - 2:00 PM
Su: Closed
Closed on Saturdays July and August
Method(s) of Payment



Credit Cards

Refund and Exchange Policy

Per business website: 

"Defective new merchandise may be returned for replacement within 10 days of purchase. Please call 800-422-1702 for return authorization within 10 days of receipt of item.
Returns must be made in their original condition. A copy of your receipt is required at the time of the return for in store returns. Used/surplus items are non-returnable."

Service Area
Business Surplus, Inc. provides their services in CONNECTICUT, MASSACHUSETTS, RHODE ISLAND.
Alternate Business Names
BSI Store Fixtures
Industry Tips
Office Supplies Restaurants
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.