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Globe Newspaper Company, also known as The Boston Globe, is a regional newspaper.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Boston Globe meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

58 complaints closed with BBB in last 3 years | 37 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 15
Delivery Issues 19
Guarantee/Warranty Issues 0
Problems with Product/Service 19
Total Closed Complaints 58

Customer Reviews Summary Read customer reviews

15 Customer Reviews on The Boston Globe
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 15
Total Customer Reviews 15

Additional Information

BBB file opened: May 01, 1933 Business started: 01/01/1873 in MA Business started locally: 01/01/1873 Business incorporated 02/20/1981 in MA
Type of Entity


Ticker Symbol


Business Management
Ms. Diane Creedon, Supervisor, Customer Success
Contact Information
Principal: Ms. Diane Creedon, Supervisor, Customer Success
Number of Employees


Business Category

NEWSPAPERS Newspaper Publishers (NAICS: 511110)

Alternate Business Names Globe Newspaper Company

Customer Review Rating plus BBB Rating Summary

The Boston Globe has received 3.68 out of 5 stars based on 15 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.