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This business is not BBB accredited.

Guitar Grave

Phone: (207) 775-4414 441 Congress St, Portland, ME 04101 http://www.guitargrave.com

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Portland's premier consignment and pawnbroker offering loans and sales services for musical instruments, video games, electronics, PA and home stereo, power tools, bicycles, cellphones, collectibles,antiques and more.  You can see humorous moments in our retail store on youtube at 'Tales from the Grave'  The owner, Mike Fink, received an award in 2014 from the Portland Police Department for being a good pawnbroker and honest citizen.  

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Guitar Grave include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Guitar Grave
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 16, 2009 Business started: 01/01/2007
Business Management
Mr. Mike Fink, Complaint Handler
Contact Information
Principal: Mr. Mike Fink, Complaint Handler
Number of Employees


Business Category

MUSICAL INSTRUMENTS-DEALERS VIDEO GAME DEALERS Musical Instrument and Supplies Stores (NAICS: 451140)

Products & Services

Guitar Grave sells the following brand(s): Alesis, Boss, D'Addario, Dillion Gutiars, Elixir, Ernie Ball, Graover guitar tuning machines, Hohner harmonicas, Jackson Guitars, Lee Oskar harmonicas, Pigtronics, Shaker microphones, Vector scales

Guitar Grave offers the following product(s): bicycles, cellphones, computer parts and supplies, digital scales, Guitar strings, parts, and accessories, Guitars, headphones and earbuds, laptops, laptops and computers, musical instruments, tvs, Video Games

Method(s) of Payment
We encourage cash payments and we charge a fee for credit and debit cards.  
Refund and Exchange Policy
Business States: We offer a ten day warranty for all new and used merchandise BUT we do NOT offer cash refunds.  Refunds are usually only accepted for exchange.
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.