Find us on Google+

BBB Business Review

Text Sizesmall medium large


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Gentle Giant Moving Co., Inc. is a residential and commercial local, interstate and international moving company. The company offers storage, craning, moving and unpacking services as well as a furniture elevator.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gentle Giant Moving Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Gentle Giant Moving Co., Inc. include:

  • Length of time business has been operating
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Gentle Giant Moving Co., Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: October 29, 1990 Business started: 01/01/1980 in MA Business incorporated 01/01/1985 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Department of Telecommunications and Cable
1000 Washington Street suite 820, Boston MA 02118
http://www.mass.gov/ocabr/government/oca-agencies/dtc-lp/
Phone Number: 1-800-392-6066 or 617-305-3531 Main Office: (617) 305-3580
Fax Number: 617-988-8288
The number is 7133.

Type of Entity

Corporation

Business Management
Mr. Larry O'Toole, President
Contact Information
Principal: Mr. Larry O'Toole, President
Number of Employees

250

Business Category

MOVERS FURNITURE REPAIRING & REFINISHING STORAGE-HOUSEHOLD & COMMERCIAL PACKING & CRATING SERVICE MOVERS-INTERSTATE Used Household and Office Goods Moving (NAICS: 484210)

Alternate Business Names
Box Xpress Gentle Giant Moving & Storage Gentle Giant Restoration and Conservation
BBB Program Participation

BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

Licensing

Rhode Island Public Utilities Commission and Division of Public Utilities and Carriers

Industry Tips
Finding a Reliable Furniture Store - 5 Tips - Video Hiring a Mover - 5 Tips - Video Moving Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Gentle Giant Moving Co., Inc. has received 4.55 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.