BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Father and Son Relocation Services, Inc. include:
- 39 complaint(s) filed against business
- 10 complaint(s) filed against business that were not resolved
Factors that raised the rating for Father and Son Relocation Services, Inc. include:
- Length of time business has been operating
- Response to 39 complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||22|
|Total Closed Complaints||39|
Additional Complaint Information
Based on BBB files this business has a pattern of complaint concerning delivery, service, and customer service issues. Consumers state that the business gives them a price for the services, yet when the job is to be done they are told it is far more than the price they are quoted. Consumers also state that this business does not arrive to complete the job until days after the scheduled arrival date. In many cases their belongings arrive late, damaged, or not at all. Consumers also state that customer service is not responsive or helpful.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
United States Department of Transportation
1200 New Jersey Ave, SE, Washington DC 20590
Phone Number: 202-366-4000 / TTY = 1-800-877-8339
The number is 31326.
Type of Entity
Business ManagementMr. Bryan Taylor, President Mr. Michael D Prescott, Local Sales Manager Mr. Keith Taylor, Director
Related BusinessesPR Taylor Enterprises, LLC
Number of Employees
Method(s) of PaymentCash
Refund and Exchange PolicyBusiness States: Local Moves - In order for your deposit to be fully refundable, all cancellations must be made in writing no later than 5 business days prior to the pick up date stated on the original signed estimate. The letter must be mailed, emailed or faxed to the office listed on this estimate. Your deposit will be non-refundable if your cancellation notice is not received at least 5 business days prior to the first original moving date.
Industry TipsHiring a Mover - 5 Tips - Video Moving
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview