BBB Business Review

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This business is not BBB accredited.

Father and Son Relocation Services, Inc.

Phone: (781) 391-7400 Fax: (781) 391-6060 View Additional Phone Numbers 45A Dunham Rd, Billerica, MA 01821 View Additional Email Addresses http://www.fatherandsonmovingne.com


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Description

Father and Son Moving & Storage specializes in a moving and storage services. 


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Father and Son Relocation Services, Inc. include:

  • 10 complaint(s) filed against business that were not resolved

Factors that raised the rating for Father and Son Relocation Services, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 27 complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

27 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 1
Delivery Issues 4
Guarantee/Warranty Issues 1
Problems with Product/Service 16
Total Closed Complaints 27

Additional Complaint Information

Based on BBB files this business has a pattern of complaint concerning delivery, service, and customer service issues. Consumers state that the business gives them a price for the services, yet when the job is to be done they are told it is far more than the price they are quoted. Consumers also state that this business does not arrive to complete the job until days after the scheduled arrival date. In many cases their belongings arrive late, damaged, or not at all. Consumers also state that customer service is not responsive or helpful. 

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Father and Son Relocation Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 4

Additional Information

BBB file opened: June 29, 2007 Business started: 06/29/2007 in MA Business incorporated 01/07/2008 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

United States Department of Transportation
1200 New Jersey Ave, SE, Washington DC 20590
http://www.dot.gov/
Phone Number: 202-366-4000 / TTY = 1-800-877-8339 or 855-368-4200
The number is 31326.

Type of Entity

Corporation

Business Management
Mr. Bryan Taylor, President Mr. Michael D Prescott, Local Sales Manager Mr. Keith Taylor, Director
Contact Information
Customer Contact: Mr. Michael D Prescott, Local Sales Manager
Principal: Mr. Bryan Taylor, President
Related Businesses
PR Taylor Enterprises, LLC
Number of Employees

30

Business Category

MOVERS Used Household and Office Goods Moving (NAICS: 484210)

Method(s) of Payment
Cash
Certified Check
Money Order
Credit Cards
Refund and Exchange Policy
Business States: Local Moves - In order for your deposit to be fully refundable, all cancellations must be made in writing no later than 5 business days prior to the pick up date stated on the original signed estimate. The letter must be mailed, emailed or faxed to the office listed on this estimate. Your deposit will be non-refundable if your cancellation notice is not received at least 5 business days prior to the first original moving date.
Industry Tips
Hiring a Mover - 5 Tips - Video Moving

Customer Review Rating plus BBB Rating Summary

Father and Son Relocation Services, Inc. has received 2.1 out of 5 stars based on 4 Customer Reviews and a BBB Rating of D.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
Routine Literature Request
 


BBB routinely randomly checks on businesses literature/advertising to consumers.

Please email or send via postal mail a copy of the literature/advertising you received from this business.

email: research@boston.bbb.org

Postal mail:
BBB
Research Department
290 Donald Lynch Boulevard, Suite 102
Marlborough, MA 01752-4705


Thank you.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.