BBB Business Review

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This business is not BBB accredited.

Excellent Moving & Storage

Phone: (617) 926-2008 6 Dexter Avenue, Watertown, MA 02472 http://www.excellentmoving.com


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Description

Excellent Moving & Storage, Inc. offers moving services within Massachusetts and from Massachusetts to all over the country. The company also offers packing services and, state of the art storage facility and packaging materials. The business states delivery is free of charge.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Excellent Moving & Storage include:

  • 2 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Excellent Moving & Storage include:

  • Length of time business has been operating
  • Response to 20 complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 13
Total Closed Complaints 20

Additional Complaint Information

According to BBB files this business has a pattern of complaints concerning inaccurate quotes of total costs and time frame of moving. Consumers state that the business gives a quote for a certain time period the move will take to complete, however the during the move, workers seem to work slowly on purpose and this extends the time period of the move resulting in charges nearly double the original quote from the business.  BBB complaints reflect delays in delivery of items stored by the business, as well as damaged or missing items. Claims submitted to the business by customers for damaged or missing items are denied by the business even when items were wrapped or packaged correctly.  Consumers are charged for packing materials not used during the move. Consumers indicate that they want full or partial refunds for excessive charges or compensation for items damaged or missing. On 12/17/2014 and 12/28/2014 BBB sent a written notice to Excellent Moving & Storage identifying the potential pattern of complaint with a request for a business response. As of 1/5/15 he business did not respond to BBB's request.

Customer Reviews Summary Read customer reviews

15 Customer Reviews on Excellent Moving & Storage
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 2
Negative Experience 7
Total Customer Reviews 15

Additional Information

BBB file opened: July 07, 2006 Business started: 01/04/2000 in MA Business incorporated 11/25/2005 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Department of Telecommunications and Cable
1000 Washington Street, Boston MA 02118
http://www.mass.gov/ocabr/government/oca-agencies/dtc-lp/
Phone Number: 1-800-392-6066 or 617-305-3531
Fax Number: 617-988-8288
The number is 31190.

Type of Entity

Corporation

Business Management
Ms. Ori Twito, President
Contact Information
Principal: Ms. Ori Twito, President
Number of Employees

24

Business Category

MOVERS BOXES-CORRUGATED & FIBER STORAGE-HOUSEHOLD & COMMERCIAL MOVERS-INTRASTATE

Products & Services

Excellent Moving & Storage offers the following product(s): Boxes of all sizes, Bubble wrap, Mattress cover, Shrink wrapp, Wrapping paper

Method(s) of Payment
Visa
American Express
Discover
MasterCard
Money Order
Cash
Refund and Exchange Policy
The business states they offer a 25% refund on boxes that you purchase from us and when you return them to our company in a reusable condition.
Service Area
Excellent Moving & Storage provides their services in MASSACHUSETTS.
Additional Information

BBB contacted the business via US mail on 1/6/2015 and 1/16/2015.  Mail was not returned.  BBB also emailed the business on 2/17/2015.  As of 2/24/2015, the business has not responded to BBB’s request regarding ownership, operations, and copies of printed literature and contracts.

Industry Tips
Hiring a Mover - 5 Tips - Video Moving

Customer Review Rating plus BBB Rating Summary

Excellent Moving & Storage has received 2.41 out of 5 stars based on 15 Customer Reviews and a BBB Rating of C-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.