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BBB Business Review

This Business is not BBB accredited

Carolina Albuquerque Moving

Additional Locations

Phone: (978) 658-6712 View Additional Phone Numbers 155 West St Ste 2, Wilmington, MA 01887 carolina@fastwaymoving.com

Description

Carolina Albuquerque Moving and Trading Corp. specializes in intrastate and interstate moving, household and commercial storage, packaging services, and packing and crating service.

BBB Accreditation

On 6/22/2011 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

6A. Promptly respond to all complaints forwarded by BBB by:

  1. Resolving the complaint directly with the complainant and notifying BBB, or
  2. Providing BBB with a response that BBB determines:
    • is professional,
    • addresses all of the issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Carolina Albuquerque Moving include:

  • 21 complaints filed against business
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

Factors that raised the rating for Carolina Albuquerque Moving include:

  • Response to 21 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Carolina Albuquerque Moving
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 11

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Carolina Albuquerque Moving

Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 12
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 21

Additional Complaint Information

Based on BBB files this business has a pattern of complaint concerning service issues and customer service issues. Consumers state that they hire this company to deliver goods and in many cases the deliveries never arrive to their intended destination. Consumers state that when they contact the company it is difficult to get in contact with someone and when they do it is difficult to get an answer as to why the deliveries have not been made.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Carolina Albuquerque Moving
See Trends in Complaints on Carolina Albuquerque Moving

Additional Information

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BBB file opened: January 09, 2008 Business started: 10/01/2005 in MA Business incorporated: 10/26/2005 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Department of Telecommunications and Cable
1000 Washington Street , Suite 820, Boston MA 02118
http://www.mass.gov/dpu
Fax Number: 617-988-8288
The license number is 31298.

Type of Entity

Corporation

Business Management
Mr. Francisco Eguiguren, Employee
Contact Information
Complaint Contact: Mr. Francisco Eguiguren, Employee
Number of Employees

15

Business Category

MOVERS STORAGE-HOUSEHOLD & COMMERCIAL PACKING & CRATING SERVICE PACKAGING SERVICE MOVERS-INTRASTATE MOVERS-INTERSTATE

Alternate Business Names
Fastway Moving & Storage, Inc.
Industry Tips
Moving Read Before You Sign
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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