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BBB Business Review

BBB Accredited Business since 11/21/2002

Astro of New England LLC

Phone: (401) 397-8484 Fax: (401) 397-8448 25 Industrial Dr, Exeter, RI 02822 eko@astronewengland.com View Additional Email Addresses http://www.astronewengland.com

Description

Astro of New England is a fully licensed moving company that provides local, long distance and international services. They also has 25,000 sq. ft. of climate controlled storage.

BBB Accreditation

A BBB Accredited Business since 11/21/2002

BBB has determined that Astro of New England LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Astro of New England LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Astro of New England LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

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Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

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Additional Information

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BBB file opened: October 25, 2002 Business started: 03/01/2000 in RI Business incorporated: 03/01/2000 in RI
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Federal Motor Carrier Safety Administration
20 Risho Avenue, Suite E, East Providence RI 02914
http://www.fmcsa.dot.gov/about/contact/offices/displayfieldroster.asp
Fax Number: 401-431-6019
The license number is MC 2287.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Charles Lamendola, Jr., Owner Mr. Michael Fanning, Operations Manager
Contact Information
Complaint Contact: Ms. Elisa Ko, Office Manager/Move Coordinator
Number of Employees

19

Business Category

MOVERS MOVERS-OFFICE PACKING & CRATING SERVICE STORAGE-HOUSEHOLD & COMMERCIAL MOVERS-INTRASTATE MOVERS-INTERSTATE IN PLANT MOVING

Products & Services

Astro of New England LLC offers the following product(s): Packing Materials, Packing materials, Packing paper, Tape

Method(s) of Payment
Cash
Business Check
Cashiers Check
Money Order
MasterCard
Visa
Debit Card
Refund and Exchange Policy
The company states if a refund is due to the customer, our office manager will process the refund check on the same day of the move.
Industry Tips
Moving Read Before You Sign
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Types of Complaints Handled by BBB

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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