BBB Business Review

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This business is not BBB accredited.

Palmer House Resort Motel

Additional Locations

Phone: (802) 362-3600 Fax: (802) 362-3600 Route 7A, Manchester Center, VT 05255

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Palmer House Resort Motel is a 20 acre resort located in the Manchester, VT mountains. Amenities include a heated outdoor pool in the summer, tennis courts, a 9 hole par 3 golf course with golf equipment and a trout pond. Adjacent to the resort is the historic Ye Old Tavern restaurant. The resort is situated within walking distance of the town center where factory outlet shopping, dining and skiing can be located. The Palmer House Resort Motel is three Diamond rated by AAA. The company was established in 1952 and incorporated in Vermont in 1978. The company employs 10 people. Mr. Peter Boll is the President of the company. Any questions or problems may be directed to the attention of Mr. Boll. A one night deposit is required to guarantee accommodations. Cancellations: In order to avoid payment for the full length of stay from arrival date to departure date, notification must be made 15 days

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Palmer House Resort Motel include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Palmer House Resort Motel
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 08, 2000 Business started: 01/01/1952 in VT Business incorporated 01/01/1978 in VT
Type of Entity


Business Management
Mr. Peter Boll, President
Contact Information
Principal: Mr. Peter Boll, President
Number of Employees


Business Category


Industry Tips
Travel Agencies
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.