BBB Business Review

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Description

Neighborhood Assistance Corporation of America (also known as Neighborhood Stabilization Corporation) is engaged in housing services including home buyer training, special mortgage products, down payment and closing cost assistance, buyer/broker services, advocacy, counseling, and technical assistance. The organization is also involved in banking reform advocacy and research.

The organization is a 501(c)4 organization. Internal Revenue Code section 501(c)(4) provides for the exemption of two very different types of organizations with their own distinct qualification requirements. They are social welfare organizations; Civic leagues or organizations not organized for profit but operated exclusively for the promotion of social welfare, and lLocal associations of employees, the membership of which is limited to the employees of designated person(s) in a particular municipality, and the net earnings of which are devoted exclusively for the promotion of social welfare.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

50 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 16
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 32
Total Closed Complaints 50

Customer Reviews Summary Read customer reviews

26 Customer Reviews on Neighborhood Assistance Corporation of America
Customer Experience Total Customer Reviews
Positive Experience 10
Neutral Experience 1
Negative Experience 15
Total Customer Reviews 26

Additional Information

BBB file opened: January 01, 1988 Business started: 01/01/1988 in MA Business incorporated 07/18/1994 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Banks
1000 Washington St, 10th Floor, Boston MA 02118
The number is MB4082.

Type of Entity

Corporation

Business Management
Mr. Bruce Marks, Executive Director
Contact Information
Customer Contact: Mr. Ricardo Herrera, Online Operations
Principal: Mr. Bruce Marks, Executive Director
Customer Contact: Mr. Timothy Trumble, Online Operations
Number of Employees

500

Business Category

MORTGAGES-ADVISORY SERVICES

Alternate Business Names
N.A.C.A. NACA
Industry Tips
Adjustable Rate Mortgages Advance Fee Mortgage and Loan Brokers Mortgages - Broker
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.