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BBB Accredited Business since

Mortgage Master, Inc.

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Phone: (508) 850-4100 Fax: (508) 850-4200 102 Elm Street, Walpole, MA 02081 View Additional Email Addresses http://www.mortgagemaster.com

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Description

Mortgage Master, Inc. specializes in residential mortgages. The company is a direct lender for new home mortgages or refinancing providing loans and services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mortgage Master, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Mortgage Master, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 26 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews  are not used in the calculation of the BBB Rating.

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Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 18
Total Closed Complaints 26

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Mortgage Master, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 11

Additional Information

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BBB file opened: December 20, 2002 Business started: 01/01/1988 in MA Business incorporated: 09/02/1988 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Banks
1000 Washington Street, 10th Floor, Boston MA 02118-6400
http://www.mass.gov/dob/
Phone Number: 617-956-1500
Fax Number: 617-956-1599
The license number is MC4251.

Type of Entity

Corporation

Business Management
Mr. Paul Anastos, President Ms. Patricia Raymo, COO Mr. Leif Thomsen, C.E.O.
Contact Information
Principal: Mr. Paul Anastos, President
Principal: Ms. Patricia Raymo, COO
Principal: Mr. Leif Thomsen, C.E.O.
Number of Employees

550

Business Category

MORTGAGES-LENDER MORTGAGES-BROKER LOANS Mortgage and Nonmortgage Loan Brokers (NAICS: 522310)

Service Area
Mortgage Master, Inc. provides their services in CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , FLORIDA , GEORGIA , ILLINOIS , MAINE , MARYLAND , MASSACHUSETTS , MINNESOTA , NEW HAMPSHIRE , NEW JERSEY , NEW YORK , PENNSYLVANIA , RHODE ISLAND , TENNESSEE , TEXAS , VERMONT & VIRGINIA.
Industry Tips
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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