BBB Business Review
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BBB Accredited Business since
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Mortgage Master specializes in residential mortgages. The company is a direct lender for new home mortgages or refinancing providing loans and services. For questions, complaints, concerns or general Customer Service inquiries please email firstname.lastname@example.org.
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A BBB Accredited Business since
BBB has determined that Mortgage Master meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mortgage Master include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 16 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||13|
|Total Closed Complaints||16|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||13|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Division of Banks
1000 Washington Street, 10th Floor, Boston MA 02118-6400
Phone Number: 617-956-1500
Fax Number: 617-956-1599
The number is MC174457.
Type of Entity
Business ManagementMr. Paul Anastos, President Ms. Patricia Raymo, COO Mr. Leif Thomsen, C.E.O.
Number of Employees
MORTGAGES-LENDER MORTGAGES-BROKER LOANS Mortgage and Nonmortgage Loan Brokers (NAICS: 522310)
Service AreaMortgage Master provides their services in CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , ILLINOIS , INDIANA , KANSAS , MAINE , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , NEW HAMPSHIRE , NEW JERSEY , NEW YORK , NORTH CAROLINA , PENNSYLVANIA , RHODE ISLAND , TENNESSEE , TEXAS , VERMONT , VIRGINIA , WASHINGTON & WISCONSIN.
loanDepot.com, LLC. d/b/a Mortgage Master. 102 Elm Street, Walpole, MA 02081. All rights reserved. NMLS # 174457 (www.nmlsconsumeraccesss.org). For more licensing, please visit www.mortgagemaster.com/licenses.
Industry TipsAdjustable Rate Mortgages Advance Fee Mortgage and Loan Brokers Applying for a Loan Home Equity Loans Loans Mortgages - Broker Read Before You Sign
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview