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BBB Business Review

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BBB Accredited Business since

Embrace Home Loans, Inc.

Find a Location

Phone: (800) 620-6292 View Additional Phone Numbers 25 Enterprise Ctr, Middletown, RI 02842

BBB Business Reviews may not be reproduced for sales or promotional purposes.


For over 30 years, Embrace Home Loans has been assisting consumers in achieving their homeownership goals and managing their finances. Operating in 46 states nationally, with over 600 employees committed to customer experience, Embrace Home Loans offers a full menu of Mortgage Programs for consumers who wish to purchase a new home, refinance an existing mortgage or consolidate high-interest debt.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Embrace Home Loans, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Embrace Home Loans, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 120 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

120 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 36
Billing/Collection Issues 3
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 77
Total Closed Complaints 120

Customer Reviews Summary Read customer reviews

474 Customer Reviews on Embrace Home Loans, Inc.
Customer Experience Total Customer Reviews
Positive Experience 408
Neutral Experience 9
Negative Experience 57
Total Customer Reviews 474

Additional Information

BBB file opened: October 01, 1983 Business started: 05/01/1983 in RI Business incorporated 05/13/1983 in RI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Rhode Island Department of Business Regulation
1511 Pontiac Avenue , Cranston RI 02920
Phone Number: 401-462-9617
Fax Number: 401-462-9602
The number is 87000213LL.

Rhode Island Department of Business Regulation
1511 Pontiac Avenue , Cranston RI 02920
Phone Number: 401-462-9617
Fax Number: 401-462-9602
The number is 90000214LB.

Type of Entity


Business Management
Mr. Peter Microulis, VP Quality Assurance Mr. Kurt Noyce, President
Contact Information
Principal: Mr. Peter Microulis, VP Quality Assurance
Principal: Mr. Kurt Noyce, President
Number of Employees


Business Category

MORTGAGES-LENDER Mortgage and Nonmortgage Loan Brokers (NAICS: 522310)

Products & Services

Embrace Home Loans, Inc. sells the following brand(s): Conventional Mortgage Loans (Conforming and Jumbo), FHA, USDA, VA

Embrace Home Loans, Inc. offers the following product(s): Residential Mortgage Loans , Residential Mortgage Loans First and Second Liens, Residential Mortgage Purchase Loans, Residential Mortgage Refinance Loans, Residential Mortgage Second Lien Loans

Method(s) of Payment
Money Order
American Express
Refund and Exchange Policy
After APR disclosures are provided to the consumer, AFS may require that an appraisal be performed to determine a market value for the subject property, and a fee will be collected from the consumer for that service.  The fee, which is then paid to a third party appraiser, will not be refundable after the appraisal services have been performed.
Alternate Business Names
Advanced Financial Services AFS Financial
Industry Tips
Adjustable Rate Mortgages Advance Fee Mortgage and Loan Brokers Home Equity Loans Mortgages - Broker Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Embrace Home Loans, Inc. has received 4.92 out of 5 stars based on 474 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.