Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Berkshire Bank Home Lending

Phone: (866) 475-4663 140 Gould St, Needham Heights, MA 02494

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Berkshire Bank Home Lending provides residential first and second mortgages to owner and non-owner occupied one to four family homes and condominiums, second homes and investment properties in select states. The company offers fixed and adjustable rate mortgages to clients with various credit history, income and asset verification needs. Through the Banking Partner Berkshire Bank the business offers both homeowners and auto insurance, financial advising, commercial real estate and personal banking.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Berkshire Bank Home Lending meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Berkshire Bank Home Lending include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Berkshire Bank Home Lending
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: February 14, 2003 Business started: 07/22/1846 in MA Business incorporated 05/07/2001 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Banks
1000 Washington Street, 10th Floor, Boston MA 02118-6400
Phone Number: 617-368-1648
The number is 24612.

Type of Entity


Business Management
Mr. Paul Gershkowitz, First VP Retail Lending Ms. Stacey Browne, Regional Training Manager
Contact Information
Principal: Mr. Paul Gershkowitz, First VP Retail Lending
Number of Employees


Business Category

MORTGAGE BANKERS Mortgage and Nonmortgage Loan Brokers (NAICS: 522310)

Method(s) of Payment
Personal Check
Service Area
Berkshire Bank Home Lending provides their services in MASSACHUSETTS.
BBB Program Participation

BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

Industry Tips
Adjustable Rate Mortgages Advance Fee Mortgage and Loan Brokers Mortgages - Broker

Customer Review Rating plus BBB Rating Summary

Berkshire Bank Home Lending has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.