BBB Accredited Business since
Phone: (866) 475-4663 140 Gould St, Needham Heights, MA 02494
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Berkshire Bank Home Lending provides residential first and second mortgages to owner and non-owner occupied one to four family homes and condominiums, second homes and investment properties in select states. The company offers fixed and adjustable rate mortgages to clients with various credit history, income and asset verification needs. Through the Banking Partner Berkshire Bank the business offers both homeowners and auto insurance, financial advising, commercial real estate and personal banking.
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A BBB Accredited Business since
BBB has determined that Berkshire Bank Home Lending meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Berkshire Bank Home Lending include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Massachusetts Division of Banks
1000 Washington Street, 10th Floor, Boston MA 02118-6400
Phone Number: 617-368-1648
The number is 24612.
Type of Entity
Business ManagementMr. Paul Gershkowitz, First VP Retail Lending Ms. Stacey Browne, Regional Training Manager
Number of Employees
MORTGAGE BANKERS Mortgage and Nonmortgage Loan Brokers (NAICS: 522310)
Method(s) of PaymentMasterCard
Service AreaBerkshire Bank Home Lending provides their services in MASSACHUSETTS.
BBB Program Participation
BBB Community Patrons
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BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.
Industry TipsAdjustable Rate Mortgages Advance Fee Mortgage and Loan Brokers Mortgages - Broker
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview