Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Lifeline has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Lifeline

              200 Donald Lynch Blvd Ste 300 Marlborough, MA 01752-4816

            Business ProfileforLifeline

            Medical Alarm

            At-a-glance

            Customer Reviews

            1.3/5stars

            Average of 23 Customer Reviews

            Customer Complaints

            76 complaints closed in last 3 years

            25 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Lifeline provides elderly individuals with health or physical disability limitations with home emergency assistance. Lifeline subscribers wear a personal help button that sends a radio signal to a communicator connected to their phone line.

            Business Details

            BBB File Opened:
            2/13/2002
            Years in Business:
            50
            Business Started:
            1/1/1974
            Business Incorporated:
            1/1/2007
            Type of Entity:
            Corporation
            Number of Employees:
            800
            Contact Information

            Customer Contact

            • Complaint Contact, Complaint Handler
            Additional Contact Information

            Fax Numbers

            • (888) 820-2454
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            76 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/11/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I have made 5 attempts in the past month to return the device and deactivate the account for my mother. During the initial call, I was advised I would receive a return label via email within 24 hours. After not receiving the label, I contacted the company numerous times to advise the label was not received, and provided an alternate email address. To no avail. During my third phone call, I was advised I would still be charged for the month and would have to contact the company once I receive the shipping label, which could take several days. During my fourth and fifth attempt today, I was advised a supervisor would contact me, all calls had been documented. I was then told the shipping label would take 20 minutes, and then later in the call was told the shipping label would take a long time because of insurance issues. Note: insurance was not used when purchasing this device. I advised the customer service rep that we had received a statement for the month when the account had been deactivated. At this time, I have not received a shipping label to return the device. I was told I could mail it on my own if I wanted to. I have spent hours on the phone trying to resolve this issue . In addition I have attempted to review this company on their website, but there is no way to post a review. I called the company to see if a representative could walk me through the process of writing a review and was told someone would call me back. I believe they are making the process difficult for seniors to return product or deactivate accounts so they can continue payments to the company.
            Read More

            Customer Reviews

            23 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Alden M

            03/15/2024

            Lifeline on the system. Fell from ladder approximately 7-8 feet (EMS/Fire Department/ ER report)Fall detection FAILED.Attempted to get up, fell again. Fortunately, was not unconscious, pushed alert button. Fortunately, No broken bones, severe ankle sprain, stiches in left hand.Lifeline is not responsible for my fall, THEY ARE RESPONSIBLE FOR THEIR DEVICE TO WORK PROPERLY!After returning from ER I called Lifeline: 1st. representative I spoke with told me that She would expidite order & could expect new upgraded device to be delivered within 3 days. I called Lifeline on the 4th day, was told the order had not even been processed; That She process order while I was on phone, was given a "Job#". I called my Insurance advocate who reached out to Lifeline' She told that Lifeline NEVER expidites orders. I hate being lied to, I hate wearing a device that I can't trust to work. I want some answers before I file complaint with US Consumer ****************** Comsumer Protection offices. This is not a threat & will only seek legal advice if answers are not answered & I have a device that I can depend on. Come on, FALLING 7' on to hard shell surface AND THE "FALL FUNCTION" does not work?For those of us that use these devices Our lives depend on them, these devices are not jewlery!!!

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.