BBB Logo

Better Business Bureau ®
Start With Trust®
Eastern Massachusetts, Maine, Rhode Island and Vermont

BBB Business Review

BBB Accredited Business since

Philips Lifeline

Find a Location

Phone: (800) 543-3546 Fax: (888) 820-2454 111 Lawrence St, Framingham, MA 01702 http://www.lifelinesys.com

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Philips Lifeline provides elderly individuals with health or physical disability limitations with home emergency assistance. Lifeline subscribers wear a personal help button that sends a radio signal to a communicator connected to their phone line.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Philips Lifeline meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Philips Lifeline include:

  • 38 complaints filed against business

Factors that raised the rating for Philips Lifeline include:

  • Length of time business has been operating.
  • Response to 38 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

38 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 11
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 23
Total Closed Complaints 38

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Philips Lifeline
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 11

Additional Information

top
BBB file opened: February 13, 2002 Business started: 01/01/1974 in MA Business incorporated: 01/01/1974 in MA
Type of Entity

Corporation

Business Management
Ms. Beth Hamre, Supervisor Customer Service Operations
Contact Information
Principal: Ms. Beth Hamre, Supervisor Customer Service Operations
Related Businesses
Philips Electronics North America Corporation
Number of Employees

800

Business Category

MEDICAL ALARMS, SYSTEMS & MONITORING SENIOR CARE INFORMATION AND RESOURCES SENIOR SPECIALTY SERVICES SENIOR/ELDER CARE Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers (NAICS: 423450)

Hours of Operation
Services available 24 hours a day, 7 days a week
Industry Tips
Medical Alarms, Systems & Monitoring

Customer Review Rating plus BBB Rating Summary

Philips Lifeline has received 3.32 out of 5 stars based on 11 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
X
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

Industry Tips

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations

This survey does not collect personally identifiable information.