BBB Accredited Business since
Phone: (800) 543-3546 Fax: (888) 820-2454 111 Lawrence St, Framingham, MA 01702
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Philips Lifeline provides elderly individuals with health or physical disability limitations with home emergency assistance. Lifeline subscribers wear a personal help button that sends a radio signal to a communicator connected to their phone line.
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A BBB Accredited Business since
BBB has determined that Philips Lifeline meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Philips Lifeline include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 32 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Reviews are not used in the calculation of the BBB Rating
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||18|
|Total Closed Complaints||32|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||11|
Type of Entity
Business ManagementMs. Beth Hamre, Supervisor Customer Service Operations
Related BusinessesPhilips Electronics North America Corporation
Number of Employees
MEDICAL ALARMS, SYSTEMS & MONITORING SENIOR CARE INFORMATION AND RESOURCES SENIOR SPECIALTY SERVICES SENIOR/ELDER CARE Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers (NAICS: 423450)
Hours of Operation
|Services available 24 hours a day, 7 days a week|
BBB Program Participation
BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.
BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.
Industry TipsMedical Alarms, Systems & Monitoring
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview