BBB Accredited Business since
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e-pill, LLC (e-pill Medication Reminders www.epill.com) is engaged in the business of selling medical devices; electronic pill boxes, pill timers, medication dispensers, medicine organizers and alarm watches.
The company is a manufacturer and distributor of medical devices designed to help improve patient compliance and medication adherence. Our e-pill medication reminders help patients remember to take the right medications, on time and in the correct dose. Our 50+ products are sold in the USA and around the world under the e-pill, ePill, CADEX, PuffMinder, FreshAlarm and HIprotector brand names. The company operates 9 e-commerce sites.
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A BBB Accredited Business since
BBB has determined that e-pill, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for e-pill, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Stefan Solvell, President
Number of Employees
MEDICAL ALARMS, SYSTEMS & MONITORING ONLINE & INTERNET SHOPPING Electronic Shopping (NAICS: 454111)
Products & Services
e-pill, LLC sells the following brand(s): CADEX Alarm Watches, e-pill Medication Reminders, ePill Medical Devices, HIProtector Orthopedic Devices, PuffMinder Asthma / COPD medication reminders
e-pill, LLC offers the following product(s): Alarm Watches, Automatic Medication Dispensers, Automatic Pill Dispensers, Inhaler Reminders , Locked Pill Boxes, Locked Pill Dispensers, Pill Boxes, Pill Dispensers, Pill Timers
Hours of Operation
|M||:||8:30 AM - 5:00 PM|
|T||:||8:30 AM - 5:00 PM|
|W||:||8:30 AM - 5:00 PM|
|Th||:||8:30 AM - 5:00 PM|
|F||:||8:30 AM - 5:00 PM|
Method(s) of PaymentMaster Card
Refund and Exchange PolicyThe business states they offer a 30-Day Money Back Guarantee. e-pill Medication Reminders (e-pill, LLC legal name) stands behind the quality products that we sell. If the consumer is unhappy with any item received, for any reason, they will gladly refund the entire purchase price.
Return any item in unopened or original condition within 30 DAYS for a full refund (other restrictions apply). The consumer is responsible for return postage. Return the item to us by MAIL, FedEx or UPS Ground to the address below. Please call e-pill for your returns authorization number (1-800-549-0095).
Returns should be sent to:
Attn: Returns - ("RETURNS AUTHORIZATION NUMBER" - "SALES RECEIPT NUMBER")
49 Walnut Street, Building 4
Wellesley, MA 02481
Service Areae-pill, LLC provides their services in ALABAMA, ALASKA, AMERICAN SAMOA, ARIZONA, ARKANSAS, CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, DISTRICT OF COLUMBIA, FLORIDA, GEORGIA, GUAM, HAWAII, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, LOUISIANA, MAINE, MARSHALL ISLANDS, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSISSIPPI, MISSOURI, MONTANA, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW JERSEY, NEW MEXICO, NEW YORK, NORTH CAROLINA, NORTH DAKOTA, NORTHERN MARIANA ISLANDS, OHIO, OKLAHOMA, OREGON, PALAU, PENNSYLVANIA, PUERTO RICO, RHODE ISLAND, SOUTH CAROLINA, SOUTH DAKOTA, TENNESSEE, TEXAS, UTAH, VERMONT, VIRGIN ISLANDS, VIRGINIA, WASHINGTON, WEST VIRGINIA, WISCONSIN, WYOMING.
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview