BBB Business Review

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This business is not BBB accredited.

Dremata

Phone: (800) 485-0987 33 Pine Trail, Dedham, ME 04429 http://www.dremata.com


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Description

Dremata specializes in selling organic mattresses and bedding materials. 


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Dremata include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for Dremata include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

1 Customer Review on Dremata
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: December 05, 2011 Business started: 06/01/1994 in ME Business incorporated 01/15/2013 in ME
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Shawn Cochran, President
Contact Information
Principal: Mr. Shawn Cochran, President
Number of Employees

25

Business Category

MATTRESSES BEDDING LINENS-RETAIL PILLOWS ORGANIC/GREEN PRODUCTS BEDS – ELECTRIC & ADJUSTABLE Mattress Manufacturing (NAICS: 337910)

Products & Services

Dremata sells the following brand(s): Dunlop Latex, Talalay latex

Dremata offers the following product(s): Acid Reflux Beds, Adjustable Beds, Organic Bedding Protectors, Organic Coil Mattresses, Organic Crib Mattresses, Organic Futon Mattresses, Organic Latex Mattresses, Organic Mattress Toppers, Organic Pillows, Organic Sheets, Towels & Comforter, Organic Split-Top Latex Mattresses

Hours of Operation
M: 9:00 AM - 11:00 PM
T: 9:00 AM - 11:00 PM
W: 9:00 AM - 11:00 PM
Th: 9:00 AM - 11:00 PM
F: 9:00 AM - 11:00 PM
S: 9:00 AM - 11:00 PM
Su: 9:00 AM - 11:00 PM
EST
Method(s) of Payment
Visa
MasterCard
Discover
Refund and Exchange Policy
Any product purchased from Dremata, excluding mattresses and toppers (please see their 6 Month Sleep Trial), custom orders and adjustable bases, can be returned within 30 days of receipt for a full refund, exchange, or Dremata credit as long as the product is returned unused, unopened and in it's original packaging. Contact customer service for a RA (Return Authorization) number and instructions on returning your products. Merchandise returned without a RA number cannot be processed and will be returned to the customer.
Service Area
Dremata provides their services in ALABAMA , ALASKA , AMERICAN SAMOA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , GUAM , HAWAII , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , OHIO , OKLAHOMA , OREGON , PENNSYLVANIA , PUERTO RICO , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGIN ISLANDS , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.

Customer Review Rating plus BBB Rating Summary

Dremata has received 1 out of 5 stars based on 1 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.