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This business is not BBB accredited.


Phone: (800) 994-0015 View Additional Phone Numbers 225 Cedar Hill Street Suite 200, Marlborough, MA 01752 View Additional Email Addresses http://www.telexfree.com ! There is an alert on TelexFREE !

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TelexFREE sells International VOIP communication packages. Call unlimited to 40 Countries connect to cell phones as well as landlines.  Video & Voice Calling for free on net, conference with our instant message service and voice on a private encrypted channel.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for TelexFREE include:

  • 18 complaint(s) filed against business
  • Failure to respond to 14 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Government action(s) against the business

Factors that raised the rating for TelexFREE include:

  • Length of time business has been operating

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 18

Customer Reviews Summary Read customer reviews

5 Customer Reviews on TelexFREE
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 5

Additional Information

BBB file opened: March 28, 2013 Business started: 02/12/2012 in MA Business started locally: 02/01/2012 Business incorporated 02/01/2012 in MA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. James Merrill, CEO Mr. Carlos N Wanzeler, Director
Contact Information
Principal: Mr. James Merrill, CEO
Principal: Mr. Carlos N Wanzeler, Director
Number of Employees


Business Category

MARKETING PROGRAMS & SERVICES Marketing Consulting Services (NAICS: 541613)

Products & Services

TelexFREE sells the following brand(s): 99TelexFREE

Method(s) of Payment
American Express
Direct deposit
ACH payment
Refund and Exchange Policy
The business states 30 days no questions asked for unconsumed products.
Alternate Business Names
TelexFREE Inc.
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Massachusetts Secretary of the Commonwealth One Ashburton Place, Room 1611, Boston MA 02108 Phone Number: 617-727-7030 Fax Number: (617) 742-4528 http://www.sec.state.ma.us/ cis@sec.state.ma.us

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Customer Review Rating plus BBB Rating Summary

TelexFREE has received 1.79 out of 5 stars based on 5 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.