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Description

TelexFREE sells International VOIP communication packages. Call unlimited to 40 Countries connect to cell phones as well as landlines.  Video & Voice Calling for free on net, conference with our instant message service and voice on a private encrypted channel.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for TelexFREE include:

  • Length of time business has been operating
  • 20 complaints filed against business
  • Failure to respond to 14 complaints filed against business
  • 2 complaints filed against business that were not resolved
  • Government action(s) against business

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Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 4
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 20

Customer Reviews Summary Read customer reviews

7 Customer Reviews on TelexFREE
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 7

Additional Information

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BBB file opened: March 28, 2013 Business started: 02/12/2012 in MA Business started locally: 02/01/2012 Business incorporated: 02/01/2012 in MA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. James Merrill, CEO Mr. Carlos N Wanzeler, Director
Contact Information
Principal: Mr. James Merrill, CEO
Principal: Mr. Carlos N Wanzeler, Director
Number of Employees

7

Business Category

MARKETING PROGRAMS & SERVICES

Products & Services

TelexFREE sells the following brand(s): 99TelexFREE

Method(s) of Payment
Visa
MasterCard
American Express
Discover
Direct deposit
ACH payment
Refund and Exchange Policy
The business states 30 days no questions asked for unconsumed products.
Alternate Business Names
TelexFREE Inc.
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Massachusetts Secretary of the Commonwealth One Ashburton Place , Boston MA 02108 Phone Number: 617-727-7030 Fax Number: (617) 742-4528 cis@sec.state.ma.us

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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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The Federal Bureau of Investigation and Homeland Security
Investigations are seeking customer assistance relating to TelexFree, Inc. If
you are a customer of TelexFree and you believe you have been defrauded, you
are encouraged to complete the secure questionnaire contained in the link below,
which will be reviewed and responded to appropriately.

http://www.fbi.gov/stats-services/victim_assistance/seeking-victim-information/telexfree-inc.-case

On 04/13/2014, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 14-12525. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to United States Bankruptcy Court District of Nevada Clerk's Office, 300 Las Vegas Blvd., South Las Vegas NV 89101 for resubmission to that court. The case number should be entered on the form.