BBB Business Review
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BBB Accredited Business since
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Constant Contact champions the needs of small organizations and provides them with an easy and affordable way to build successful, lasting customer relationships. Constant Contact's leading email marketing, event marketing, social media and online survey tools help all types of small businesses and organizations create professional-looking email newsletters and insightful online surveys and begin a dialogue with their customers. With Constant Contact, small organizations have access to the latest industry information and education to help them learn email marketing and online survey best practices. Plus, they benefit from Constant Contact's high email deliverability rates due to strong partnerships with ISPs, a no-tolerance spam policy, and a leadership role in organizations such as the ESPC (Email Sender and Provider Coalition).
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A BBB Accredited Business since
BBB has determined that Constant Contact, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Constant Contact, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 42 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||10|
|Total Closed Complaints||42|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||11|
Type of Entity
Business ManagementMr. Andy Sinsel, Senior Director, Customer Support
Number of Employees
MARKETING PROGRAMS & SERVICES - MEMBER ONLINE SERVICES Marketing Consulting Services (NAICS: 541613)
Products & Services
Constant Contact, Inc. offers the following product(s): Email Marketing, Event Marketing, Online Survey, Social Media
Alternate Business NamesConstant Contact
Industry TipsFive Steps to Building an E-Commerce Site - Video Online Shopping - 5 Tips - Video Read Before You Sign
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview