Find us on Google+
Text Sizesmall medium large

BBB Accredited Business since

Constant Contact, Inc.

Find a Location

Phone: (781) 472-8100 Fax: (781) 472-8101 1601 Trapelo Rd Fl 3, Waltham, MA 02451 http://www.constantcontact.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Constant Contact champions the needs of small organizations and provides them with an easy and affordable way to build successful, lasting customer relationships. Constant Contact's leading email marketing, event marketing, social media and online survey tools help all types of small businesses and organizations create professional-looking email newsletters and insightful online surveys and begin a dialogue with their customers. With Constant Contact, small organizations have access to the latest industry information and education to help them learn email marketing and online survey best practices. Plus, they benefit from Constant Contact's high email deliverability rates due to strong partnerships with ISPs, a no-tolerance spam policy, and a leadership role in organizations such as the ESPC (Email Sender and Provider Coalition).


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Constant Contact, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Constant Contact, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 58 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

58 complaints closed with BBB in last 3 years | 27 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 37
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 58

Customer Reviews Summary Read customer reviews

17 Customer Reviews on Constant Contact, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 16
Total Customer Reviews 17

Additional Information

BBB file opened: November 12, 2002 Business started: 01/01/1995 in MA Business incorporated 01/01/1995 in DE
Type of Entity

Corporation

Contact Information
Customer Contact: Mr. Jonathan Campbell, Service Recovery Manager
Customer Contact: Mr. Jeremy Cloer, Team Leader, Customer Care
Number of Employees

680

Business Category

MARKETING PROGRAMS & SERVICES - MEMBER ONLINE SERVICES Marketing Consulting Services (NAICS: 541613)

Products & Services

Constant Contact, Inc. offers the following product(s): Email Marketing, Event Marketing, Online Survey, Social Media

Alternate Business Names
Constant Contact
BBB Program Participation

BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

Industry Tips
Five Steps to Building an E-Commerce Site - Video Online Shopping - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Constant Contact, Inc. has received 4.44 out of 5 stars based on 17 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.