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BBB Business Review

BBB Accredited Business since

Marine Parts Express

Phone: (207) 882-6165 Fax: (207) 882-9865 View Additional Phone Numbers 65 Dodge Road, Edgecomb, ME 04556

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Description

Marine Parts Express offers service of marine engines, transmissions, inboards, out drives, parts and accessories. World-wide mail order services. Dealer for Volvo Penta, Perkins, OMC, Mercrusier Borg Warner and other marine engine and transmission manufacturers.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Marine Parts Express meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Marine Parts Express include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Marine Parts Express
See Trends in Complaints on Marine Parts Express

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Marine Parts Express
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 3

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Marine Parts Express

Additional Information

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BBB file opened: June 23, 2003 Business started: 01/01/1994 in ME Business incorporated: 01/01/1994 in ME
Type of Entity

Corporation

Business Management
Mr. J.D. Neeson, President Mr. Henry Lyons, Contact Person
Contact Information
Principal: Mr. J.D. Neeson, President
Number of Employees

15

Business Category

MARINE EQUIPMENT & SUPPLIES MARINE CONTRACTORS BOAT YARDS BOAT REPAIRING BOAT EQUIPMENT-SUPPLIES & SERVICES MARINE REPAIRS

Products & Services

Marine Parts Express sells the following brand(s): Borg Warner, Caterpillar, Chrysler, Cummins, Detroit Diesel, Ford Lehman, Hurth, Isuzu, Jabsco, Johnson, Mercruiser, Mercury, OMC, Perkins, Pleasurecraft, Twin Disc, Volvo Penta, Yanmar, ZF

Marine Parts Express offers the following product(s): Alternators, Anodes, Distributors, Duoprops, Engine parts, maintenance items, tools and accessories, Fuel pumps, Hydraulic steering pumps, Ignition wires, Impellers, Manuals, Marine Diesel Engines, Marine Gas Engines, Marine lubricants, Marine Paints, Oil, Oil filters, Propellers, Salt water pumps, Spark plugs, Stainless steel items, Starters, Steering pumps, Sterndrives & Outdrives, Throttles, Tilt and trim pumps, Transom shields, Turbos, Water filters, Water pumps, Water seperators, Zincs

Method(s) of Payment
We have five methods of payment:  

1)  You can always contact us and arrange payment by phone.  

2) You can, now that you have the part number, order online through our website,  marinepartsexpress.com.  Once we receive your order, we will match it with the quote on our system and process the order.    

3) Or, you can reply to this E-mail with shipment and credit card details.  I recommend your credit card Expiration and CVV2 code (from the back of the card) be in one E-mail and the actual credit card number be in a second E-mail.  Please be sure to list the part number(s) you need.

4)  Or, you can E-mail with your delivery address and instructions, then use the PayPal button on our website to send us the total amount due.

5) Or, you can wire transfer the money directly to our bank and then E-mail the shipment particulars.
Refund and Exchange Policy
The business states their refund and exchange policy is as follows:

30 day refund policy on all non-electronic merchandise if undamaged.  Undamaged props may be exchanged for a similar prop (same brand) of different size within 30 days.  All prices are subject to change without notice. All of our parts information is as accurate as possible, but occasionally the price or the part numbers may be changed by the manufacturer and some become obsolete. Our database incorporates these changes on an ongoing basis, but at times the changes happen before we have a chance to update the website. Some weights listed are approximations based on price and your actual shipping charges may vary slightly. We will contact you if there is a large difference (over $5) between the quoted shipping price and our actual charges to ship the items you buy. Actual restocking fees in the event of cancellation or return are the responsibility of the customer for all special orders. Marine

Parts Express will make every effort to fill your order and will notify you of any part which we are unable to provide to you in the event of low stock, no stock, or discontinued items. We carry the widest range of rare and hard to find marine engine parts in the Northeast. Questions? Call us at (877) 621-2628.

Alternate Business Names
Water Resources, Inc.
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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