BBB Business Review
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BBB Accredited Business since
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The Vermont Country Store, Inc. is a traditional country store that also serves customers via catalog, online, and mail order. The company offers household products, clothing, sleep wear, toys, books, and hobby items. They also carry specialty items such as cheeses.
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A BBB Accredited Business since
BBB has determined that The Vermont Country Store, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for The Vermont Country Store, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 10 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||10|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||9|
Type of Entity
Business ManagementMs. Laura Greene, Customer Service Coordinator Ms. Michelle VanOrman, Customer Service Manager
Number of Employees
MAIL ORDER & CATALOG SHOPPING GENERAL STORES DEPARTMENT STORES ONLINE & INTERNET SHOPPING Electronic Shopping (NAICS: 454111)
Industry TipsBuying by Mail Five Steps to Building an E-Commerce Site - Video Mail Order and Catalog Shopping Online Shopping Online Shopping - 5 Tips - Video Shopping by Phone or Mail
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview