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Specialty Commerce Corporation , or SC Direct, Inc. specializes in catalog and website shopping for wigs, wig supplies, hair pieces, clothing, hats and shoes.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Specialty Commerce Corporation include:
- 3 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Specialty Commerce Corporation include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 230 complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||148|
|Total Closed Complaints||230|
Additional Complaint Information
According to BBB files this business has a pattern of complaint concerning final sales or clearance items that are returned by the consumer, and then donated to charity. Consumers state that the business notifies them via post card that the item was donated to charity but no name of the charity is given nor is a receipt for the dollar amount of the donation given to the consumer. Consumers indicate that they want full disclosure regarding which charity receives the donation of returned items from the business. BBB understands that the customer may not have read or understood the return policy for final sales/clearance items; however, the name(s)of the charity that receive the returned merchandise is requested to be disclosed, as well as how the consumer might be able to obtain a receipt or proof of the full dollar amount of the donation for tax claim purposes. The business’ practice of providing a “smart label” with any and all purchases seems to encourage the customer to return items that may not qualify for a refund or exchange. The consumer ships back items using the provided label, is charged for the use of the label by the business deducting the cost from the original payment made and then the business notifies the consumer via postcard that a donation of the returned product has been made to a charity. No refund/exchange is offered and no money is returned to the consumer. On 8/3/15 BBB sent a written notice to Specialty Commerce Corporation identifying the potential pattern of complaint with a request for a business response. As of 9/2/15 The business did not respond to BBB's request.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||11|
Business ManagementMr. Michael McGarrahan, Operations Manager
MAIL ORDER & CATALOG SHOPPING WIGS & HAIRPIECES ONLINE & INTERNET SHOPPING MARKETING PROGRAMS & SERVICES ONLINE EDUCATION HAIR GOODS INTERNET MARKETING SERVICES Marketing Consulting Services (NAICS: 541613)
Alternate Business NamesADI Especially Yours Wigs GSC Paula Young RCECS Salon Silhouettes SC Direct SC Publishing Specialty Commerce Direct VersaHair Western Schools Wigshop.com
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview