BBB Business Review

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This business is not BBB accredited.

Specialty Commerce Corporation

Additional Locations

Phone: (508) 638-7000 Fax: (508) 238-1965 View Additional Phone Numbers 400 Manley Street, West Bridgewater, MA 02379 View Additional Email Addresses http://www.scdirect.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Specialty Commerce Corporation , or SC Direct, Inc.  specializes in catalog and website shopping for wigs, wig supplies, hair pieces, clothing, hats and shoes. 


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Specialty Commerce Corporation include:

  • 3 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Specialty Commerce Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 230 complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

230 complaints closed with BBB in last 3 years | 114 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 20
Billing/Collection Issues 22
Delivery Issues 36
Guarantee/Warranty Issues 4
Problems with Product/Service 148
Total Closed Complaints 230

Additional Complaint Information

According to BBB files this business has a pattern of complaint concerning final sales or clearance items that are returned by the consumer, and then donated to charity. Consumers state that the business notifies them via post card that the item was donated to charity but no name of the charity is given nor is a receipt for the dollar amount of the donation given to the consumer. Consumers indicate that they want full disclosure regarding which charity receives the donation of returned items from the business.  BBB understands that the customer may not have read or understood the return policy for final sales/clearance items; however, the name(s)of the charity that receive the returned merchandise is requested to be disclosed, as well as how the consumer might be able to obtain a receipt or proof of the full dollar amount of the  donation for tax claim purposes. The business’ practice of providing a “smart label” with any and all purchases  seems to encourage the customer to return items that may not qualify for a refund or exchange. The consumer ships back items using the provided label, is charged for the use of the label by the business deducting the cost from the original payment made and then the business notifies the consumer via postcard that a donation of the returned product has been made to a charity. No refund/exchange is offered and no money is returned to the consumer. On 8/3/15 BBB sent a written notice to Specialty Commerce Corporation identifying the potential pattern of complaint with a request for a business response. As of 9/2/15 The business did not respond to BBB's request.

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Specialty Commerce Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 11

Additional Information

BBB file opened: February 01, 1992 Business started: 02/01/1992 in MA Business incorporated 10/06/1995 in MA
Business Management
Mr. Michael McGarrahan, Operations Manager
Contact Information
Principal: Mr. Michael McGarrahan, Operations Manager
Business Category

MAIL ORDER & CATALOG SHOPPING WIGS & HAIRPIECES ONLINE & INTERNET SHOPPING MARKETING PROGRAMS & SERVICES ONLINE EDUCATION HAIR GOODS INTERNET MARKETING SERVICES Marketing Consulting Services (NAICS: 541613)

Alternate Business Names
ADI Especially Yours Wigs GSC Paula Young RCECS Salon Silhouettes SC Direct SC Publishing Specialty Commerce Direct VersaHair Western Schools Wigshop.com
Industry Tips
Buying by Mail Domain Name Services Five Steps to Building an E-Commerce Site - Video Helping Customers Find You - Video Internet Marketing Services Is Your Digital Marketing Outdated? Is Your Digital Marketing Outdated? - Video Mail Order and Catalog Shopping Online Shopping Online Shopping - 5 Tips - Video Shopping by Phone or Mail

Customer Review Rating plus BBB Rating Summary

Specialty Commerce Corporation has received 2.56 out of 5 stars based on 11 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.