BBB Business Review
This Business is not BBB accredited
Smithsonian Institution PressAdditional Locations
Phone: (800) 927-7377 Fax: (802) 864-7626 2 Winter Sport Lane, Williston, VT 05495
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Smithsonian Institution Press, also known as Smithsonian Books and Recordings and Smithsonian Video, sells books, recordings and videos via mail order. Ms. Cassie Loyer is the Customer Service contact for the company, and any questions or problems should be directed to her attention. The company refund policy states that they allow a ten day examination period for any customer, during which the customer may return the product for a full refund. The company states customers should allow 4-6 weeks for the return process to be completed from the date of return. Mail sent to this business on 02/11/97 was returned by the Post Office stating, forwarding order expired .
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- BBB does not have sufficient information to determine how long this business has been operating. BBB made two or more requests for background information from the business. BBB has not received a response from business and/or has not been able to verify information received from business.
Industry Ratings Comparison
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Business ManagementMs. Cassie Loyer, Customer Service
Number of Employees
MAIL ORDER & CATALOG SHOPPING