BBB Business Review
BBB Accredited Business since
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Potpouri Group, Inc., Catalog Ventures, Nature's Jewelry, North Style, Serengeti, Pyramid Collection, Catalog Favorites, Potpouri, Expressions, Back in the Saddle, The Company of Dogs, Stitchery and Counted Cross Stitch, The Stitchery, Potpourri Gifts, and Young Explorers is a mail order company.
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A BBB Accredited Business since
BBB has determined that Potpourri Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Potpourri Group, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 286 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||137|
|Total Closed Complaints||286|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||63|
Type of Entity
Business ManagementMr. John Fleischmann, President Ms. Judy Lichtenfels, Call Center Manager
Number of Employees
MAIL ORDER & CATALOG SHOPPING Electronic Shopping (NAICS: 454111)
Alternate Business NamesBack in the Saddle Catalog Favorites Catalog Ventures Country Store Expressions Favorites Catalog Fetch Enterprises In the Company of Dogs Nature's Jewelry North Style Pyramid Collection Serengeti The Stitchery Whatever Works Young Explorers
Industry TipsBuying by Mail Mail Order and Catalog Shopping Shopping by Phone or Mail
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview