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BBB Business Review

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BBB Accredited Business since

Potpourri Group, Inc.

Additional Locations

Phone: (978) 256-4100 Fax: (978) 256-1961 View Additional Phone Numbers 101 Billerica Ave, N Billerica, MA 01862 http://www.potpourrigift.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Potpouri Group, Inc., Catalog Ventures, Nature's Jewelry, North Style, Serengeti, Pyramid Collection, Catalog Favorites, Potpouri, Expressions, Back in the Saddle, The Company of Dogs, Stitchery and Counted Cross Stitch, The Stitchery, Potpourri Gifts, and Young Explorers is a mail order company.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Potpourri Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Potpourri Group, Inc. include:

  • 308 complaint(s) filed against business

Factors that raised the rating for Potpourri Group, Inc. include:

  • Length of time business has been operating
  • Response to 308 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

308 complaints closed with BBB in last 3 years | 111 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 51
Billing/Collection Issues 62
Delivery Issues 42
Guarantee/Warranty Issues 5
Problems with Product/Service 148
Total Closed Complaints 308

Customer Reviews Summary Read customer reviews

77 Customer Reviews on Potpourri Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 3
Negative Experience 74
Total Customer Reviews 77

Additional Information

BBB file opened: August 13, 1990 Business started: 01/01/1988 in MA Business incorporated: 02/06/1998 in DE
Type of Entity

Corporation

Business Management
Mr. John Fleischmann, President Ms. Judy Lichtenfels, Call Center Manager
Contact Information
Principal: Mr. John Fleischmann, President
Customer Contact: Ms. Judy Lichtenfels, Call Center Manager
Number of Employees

350

Business Category

MAIL ORDER & CATALOG SHOPPING Electronic Shopping (NAICS: 454111)

Alternate Business Names
Back in the Saddle Catalog Favorites Catalog Ventures Country Store Expressions Favorites Catalog Fetch Enterprises In the Company of Dogs Magellan's Nature's Jewelry North Style Pyramid Collection Serengeti The Stitchery Whatever Works Young Explorers
Industry Tips
Buying by Mail Mail Order and Catalog Shopping Shopping by Phone or Mail

Customer Review Rating plus BBB Rating Summary

Potpourri Group, Inc. has received 3.56 out of 5 stars based on 77 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.