BBB Business Review

BBB Accredited Business since

Potpourri Group, Inc.

Additional Locations

Phone: (978) 256-4100 Fax: (978) 256-1961 View Additional Phone Numbers 101 Billerica Ave, N Billerica, MA 01862 View Additional Web Addresses


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Potpouri Group, Inc., Catalog Ventures, Nature's Jewelry, North Style, Serengeti, Pyramid Collection, Catalog Favorites, Potpouri, Expressions, Back in the Saddle, The Company of Dogs, Stitchery and Counted Cross Stitch, The Stitchery, Potpourri Gifts, and Young Explorers is a mail order company.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Potpourri Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Potpourri Group, Inc. include:

  • 283 complaint(s) filed against business

Factors that raised the rating for Potpourri Group, Inc. include:

  • Length of time business has been operating
  • Response to 283 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

283 complaints closed with BBB in last 3 years | 102 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 48
Billing/Collection Issues 54
Delivery Issues 45
Guarantee/Warranty Issues 4
Problems with Product/Service 132
Total Closed Complaints 283

Customer Reviews Summary Read customer reviews

71 Customer Reviews on Potpourri Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 3
Negative Experience 68
Total Customer Reviews 71

Additional Information

BBB file opened: August 13, 1990 Business started: 01/01/1988 in MA Business incorporated: 02/06/1998 in DE
Type of Entity


Business Management
Mr. John Fleischmann, President Ms. Judy Lichtenfels, Call Center Manager
Contact Information
Principal: Mr. John Fleischmann, President
Customer Contact: Ms. Judy Lichtenfels, Call Center Manager
Number of Employees


Business Category

MAIL ORDER & CATALOG SHOPPING Electronic Shopping (NAICS: 454111)

Alternate Business Names
Back in the Saddle Catalog Favorites Catalog Ventures Country Store Expressions Favorites Catalog Fetch Enterprises In the Company of Dogs Nature's Jewelry North Style Pyramid Collection Serengeti The Stitchery Whatever Works Young Explorers
Industry Tips
Buying by Mail Mail Order and Catalog Shopping Shopping by Phone or Mail

Customer Review Rating plus BBB Rating Summary

Potpourri Group, Inc. has received 3.36 out of 5 stars based on 71 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


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