BBB Business Review

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This business is not BBB accredited.

Phone: (877) 846-3797 Fax: (877) 863-2911 PO Box 515, Newport, ME 04953

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description sells a wide variety of wire wreath form shapes, forms and wreath craft supplies.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 29, 2004 Business started: 01/01/1992 in ME
Type of Entity

General Partnership

Business Management
Ms. Sarah Jones, Office Manager
Contact Information
Principal: Ms. Sarah Jones, Office Manager
Number of Employees


Business Category


Products & Services offers the following product(s): Double wire wreath forms, Living wreath forms, Single wire wreath forms, Wire wreath forms

Method(s) of Payment
Refund and Exchange Policy
Guidelines for returning merchandise: 

Email us at  to receive a Return Authorization Number within 5 business days of receipt of product.
You will be responsible for the return shipping charges.
Item(s) must be received by our shipping/receiving department no later than 30 days from date of original purchase to receive credit.
Your purchase will be credited to the method of payment used at time of original purchase and when returned merchandise has been received by our shipping/receiving department. 
Your credit will be for merchandise only;  if you refuse shipment, wrong product was ordered or decide product not wanted.  Shipping charges will be credited only if wrong item was shipped.
A 20% restocking fee will apply to any returned items and will be deducted from your credit unless wrong item was shipped.
Guidelines for Missing, Lost or Damaged product:

Email us at  to report missing, lost or damaged items from your shipment within 5 business days of receipt of product or package.
Replacement or credit of product will be determined by inventory.  If inventory is in a Sold Out condition, credit will be given for the item.  If product is available, we will reship within 1 business day.
Shipping costs for reshipment will be the responsibility of and you will not be charged for reshipments due to damaged, lost or missing product.
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.