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BBB Business Review

BBB Accredited Business since 8/30/2010

Grapevinehill

Phone: (978) 338-5552 100 Cummings Center Ste 421F, Beverly, MA 01915 View Additional Email Addresses http://www.grapevinehill.com Twitter Facebook

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Description

Grapevinehill.com sells high end brand name footwear, hand and shoulder bags, and sunglasses.

BBB Accreditation

A BBB Accredited Business since 8/30/2010

BBB has determined that Grapevinehill meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Grapevinehill
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 3

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Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 6

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Additional Information

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BBB file opened: July 27, 2004 Business started: 09/01/2002 in MA Business incorporated: 04/22/2003 in MA
Type of Entity

Corporation

Business Management
Mr. Jonathan Kuhlmann, Managing Partner Mr. Michael Ray, Managing Partner Mr. Mark Ray, Vice President of Operations
Contact Information
Principal: Mr. Jonathan Kuhlmann, Managing Partner Principal: Mr. Michael Ray, Managing Partner
Number of Employees

10

Business Category

MAIL ORDER & CATALOG SHOPPING

Products & Services

Grapevinehill sells the following brand(s): A. Testoni, Ariat, Bearpaw, Bom, Donald J Pliner, Harley Davidson, John Varvatos, Kenneth Cole, Lucchese, Mezlan, Ralph Lauren, Taryn Rose, Timberland, UGG

Refund and Exchange Policy
The Business states if you have any concerns or issues with your product, please feel free to contact us prior to returning your item(s). We welcome and encourage exchanges and will make every effort to help you find the right product. You have 30 days from time of purchase to return any item back to us for a refund or an exchange. All returns must be sent with a completed "Product Return & Exchange Form". Failure to include this completed form may delay or prevent us from properly processing your Return or Exchange request. Refunds that include shipping related charges are granted only on transactions where product is inspected by Grapevinehill, and is deemed defective or in error - return shipping refunds in these cases are limited to the standard ground rate for your items. PLEASE NOTE: We guarantee that we will send you the item that we describe, but we cannot guarantee exact fit. While we have a 99.99% accuracy rate, we acknowledge that mistakes can happen. If in fact there is an error with your order, we will rectify the situation as quickly as possible.
Alternate Business Names
Grapevinehill.com Grapevinehill Shoes Grapevinehill Footwear
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BBB Complaint Process

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