BBB Business Review

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This business is not BBB accredited.

Charles River Landing, Ltd.

Additional Locations

Phone: (781) 938-6001 Fax: (781) 938-6002 400 W. Cummings Pk., Ste. 2650, Burlington, MA 01803


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Description

Charles River Landing, Ltd., also known as Wings, Sails and Classic Telephone, is a mail order catalog selling airplane and ship balsa wood kits, nautical items and books. The business was established in 1985 and was incorporated in 1992 in Massachusetts. They employ 6 people. Mr. Robert Gersh is the President of the business. Ms. Christine MacMullin is the General Business Manager. Mr. Joel Kaplan is the Vice-President of Operations. Any questions or problems should be directed to the attention of Ms. MacMullin. The business states items may be returned for a full merchandise refund within 60 days of purchase date (shipping charges are not refunded). Items must be in resaleable condition. If the customer paid by check, they will receive a check; if they paid by credit card the refund will be credited to their account.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Charles River Landing, Ltd. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Charles River Landing, Ltd.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1985 Business started: 01/01/1985 in MA Business incorporated 01/01/1992 in MA
Business Management
Mr. Robert Gersh, President
Contact Information
Principal: Mr. Robert Gersh, President
Number of Employees

6

Business Category

MAIL ORDER & CATALOG SHOPPING Mail-Order Houses (NAICS: 454113)

Alternate Business Names
Wings, Sails & Classics Telephone
Industry Tips
Buying by Mail Mail Order and Catalog Shopping Shopping by Phone or Mail
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.